First Assistant Golf Professional - Evermore : Job Details

Shape the Next Generation of Vacations!Welcome to Evermore Orlando Resortthe resort thats redefining the Orlando vacation experience. Just steps away from Walt Disney World, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.

Evermore is Orlandos ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlandos first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, weve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.

If youre excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

Key Responsibilities:

• The 1st Assistant will play a vital role in creating a positive work environment where Team Members are involved, enthusiastic and dedicated to delivering an amazing experience for our guests at Evermore.
• Responsible for continually developing and implementing all service standards through proper hiring and training of the golf ops Team Members.
• Responsible for learning the tee sheet and POS systems for both the golf shop and boathouse stores. Able to update rates, pricing and navigate the back-of-house components in each.
• Conduct product knowledge courses for the retail Team Members as well as monthly sales contests.
• Work closely with all other administrative and operational departments to ensure flawless execution and communication.
• Order supplies in conjunction with the golf operations budget.
• Make recommendations for hiring and manage the training/supervision of all inside staff for the golf shop and boathouse retail areas.
• Create weekly schedules for the golf shop and boathouse team.
• Respond to any guests communications within 24 hours of receipt.
• Assist with month end inventory as needed.
• Manage, train and motivate the retail teams to consistently provide outstanding customer service.
• Administers and enforces all rules and regulations, policies and procedures as required by the company related to applicable team positions.
• Assist Director of Golf/Head Professional with tracking of expenses and revenues.
• Approve and oversee Team Members timesheet, PTO and missed punches for payroll accuracy.
• Work hand-in-hand with the Director of Golf, Golf Service Manager, Golf Sales Manager, Director of Golf & Sports Sales and the Golf Operations team to ensure the highest quality experience for our guests at the resort.
• Create and maintain mutually beneficial relationships with the Conrad Orlando and Hyatt Regency Grand Cypress teams.
• All other duties as requested.

Education, Skills, and Experience

• College degree and/or equivalent work experience preferred
• Minimum of 3 years of experience in golf operations and/or retail management
• PGA Member or Associate preferred
• Experience using electronic tee sheets
• Proficient with Microsoft Office and Google software offerings
• Attention to detail is a must
• Excellent communication and interpersonal skills
• Must be highly organized and able to perform multiple tasks in a fast-paced work environment
• Outstanding mathematical capabilities
• Problem solving and critical thinking
• Inspired to always represent Evermore brand values and standards inside and outside the boundaries of the resort and in our community.
• Sees the extra mile as their starting point in each and every interaction.
• Ability to foster relationships with teammates, potential clients, resort guests and community leaders.
• Comfortable with starting and maintaining conversations with guests and teammates.
• Maintain the resorts integrity and prestige by complying with all golf, sales and operational standards, policies, procedures, manuals, memos and given instructions.

Physical Requirements

• Must be able to work most weekends.
• Able to visually look at a computer for extended periods of time while using repetitive hand motions, such as typing.
• Able to sit and operate a computer for extended periods of time
• Able to stand, walk long distances, stoop, kneel, bend, and or reach periodically
• Able to be on feet and mobile for duration of workday.
• Must be able to safely and effectively navigate a 1100-acre resort in order to facilitate and host events and guests as required.
• Must be able to effectively communicate with guests to enhance the scope of their experience and diffuse and resolve guests concerns.
• Must be able to lift up to or exceeding 25lbs.

Our Work Culture & Environment: We promote a work environment where Team Members thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. We create a work culture that is inclusive, team-focused, committed to Evermores core valuesEasy on Purpose, Unexpected Delight, and Service Savvyand fosters a culture built on TOGETHERNESS.

At Evermore, your role isnt just a jobits a chance to be part of something groundbreaking, a revolution in travel, and we need passionate individuals to help us bring this vision to life! Were building a whole new class of hospitality in Orlando, so were looking for Team Members who thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. As an Evermore Team Member, youll be part of an inclusive, collaborative workplace where we are dedicated to setting a new standard for professionalism and fostering a culture of TOGETHERNESS. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.

Are you ready to join the team thats redefining how to vacation? Join us today! We cant wait to meet you!

EOE/M/F/D/V

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