FISCAL SERVICES TECHNICIAN - CUSTOMER SERVICE - City of Rosenberg, TX : Job Details

Salary: $19.84 - $29.08 HourlyLocation : Rosenberg, TXJob Type: Part-TimeJob Number: 21-00245Department: Customer ServiceOpening Date: 10/03/2024Closing Date: 10/20/2024 11:59 PM CentralPOSITION SUMMARYProvides extensive customer service to the public assisting customers with utility service account information involving questions, complaints, and billing inquiries. Handles large amounts of cash, service requests, data entry, and other related activities in a fast pace environment. ESSENTIAL FUNCTIONS

• Assists internal and external customers with utility service billing and account information
  • Responds to customers' inquiries and related account requests
  • Verifies, enters and updates account and invoice data
  • Performs review of accounts and related fiscal or customer information to determine accuracy and enters authorized adjustments
  • Review delinquent accounts and generates reports
  • Verify utility service meter readings and communicate with field personnel regarding utility work orders
  • Refers customers to other resources for additional assistance as needed
• Maintains customer account data
  • Prepares delinquent accounts for cut off as a result of non-payment
  • Performs routine reconciliations and makes adjustments as needed
  • Open, prepare, tracks, close and verify service requests and associated labor hours
  • Prepares, distributes and processes correspondence, forms, schedules, notices, vendor related documents and other related reports
• Processes fiscal transactions
  • Receives and accounts for funds from the drop box, mail, and over the counter including utility payments, water and sewer taps fees, service deposits, reconnect fees, service charges, miscellaneous accounts receivable payments, and bulk water payments.
  • Maintains a cash tray and processes daily cash receipts received, closes out daily batches, and make deposits
  • Accounts for all funds received in compliance with the Cash Receipts Policy
• Sorts, makes images of, organizes and files documents of assigned area, verifies, enters and updates system data
• Prepares, processes, and prints scheduled reports and forms, and maintains related files
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

• High School Diploma or successful completion of the General Educational Development (GED) Test
• Two (2) or more years of full-time paid accounting, customer service, or related experience
• Training and experience using a personal computer with a variety of software including Microsoft Office

LICENSES, CERTIFICATES, AND OTHER REQUIREMENTS

• Valid Class C Texas Driver's License
  • Reliable transportation and liability insurance
• Appointment will be conditional upon successful completion of the following pre-employment checks:
  • Criminal background check
  • Controlled substance screening

Employees are required to work a minimum of 40 hours per week in order to receive benefits. The position you are currently considering is a part-time position and will be eligible for the following benefits.CREDIT UNION:Available through the Brazos Valley Schools Credit Union. EMPLOYEE ASSISTANCE PROGRAM (EAP):Available through United Behavioral Health, provides assistance for employees and their immediate family members in the event of an emotional, family, legal, medical, substance abuse and/or financial problem. The EAP is available at no cost to the employee. EMPLOYEE AWARDS LUNCHEON:Each December the City holds its annual employee Awards Luncheon. Lunch is provided and various awards are given out. WORKERS' COMPENSATION:All employees are covered under the Texas Workers' Compensation Insurance program through the Texas Municipal League. Eligibility for benefits is automatic and effective on the date of hire.