Fit Associate - Fleet Feet Columbia : Job Details

We have a desire to serve and if you feel the same, we want to talk to you! We are committed to delivering unmatched service and support when taking care of our customers in everything they need to be successful in any walk of life, whether thats introducing them to their new favorite pair of shoes, socks, or gear, or inviting them to our next training program run. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately.

The FIT Associate is the heart and sole (pun intended) of this business, this position plays a vital role in delivering an exceptional customer service experience that sets our company apart from other shopping experiences.

Qualifications:

• Proven experience in delivering exceptional customer service in retail or similar environment.
• Strong interpersonal skills with the ability to communicate effectively and build rapport with customers.
• Excellent product knowledge, or the ability to learn, to be able to educate customers on new products.
• Detail-oriented with a focus on maintaining a clean and neat store environment.
• Creativity and innovation in generating event ideas that drive revenue and engage customers.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and to have the ability to switch gears and/or handle multiple tasks simultaneously.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner, ensuring a positive shopping experience.
• Actively engaging with customers, answering questions, and providing valuable product information.
• Execute the FIT process and listening attentively to identify customer needs and provide personalized product recommendations.
• Educate customers on product features, benefits, and usage to enhance their understanding and satisfaction.
• Maintain a clean and organized store environment, including shelves, displays and merchandise.
• Identify opportunities for events and promotions that will increase revenue and attract new customers.
• Assist in planning and executing events to engage and retain current customers, such as clinics, demos, or special-sales.
• Other tasks as assigned.

• Legally authorized to work in the United States
• At least high school diploma or equivalent or higher
• Valid driver's license
• Retail skills: customer service
• Able to stand for duration of shift
• Available to work: weekends

• 6+ months of experience in the retail industry
• 18 years or older
• Retail skills: addressing customer complaints
• Retail skills: point of sale (POS) operation
• Comfortable handling customer complaints
• Available to work: weekdays