FLEX Director Event Technology, Meetings and Events, US and Canada - Marriott : Job Details

The Director, Event Technology, Meetings Events - US & Canada, is the subject matter expert for strategies related to identifying, creating, and implementing new ways to deliver meeting and event (M E) technologies to maximize revenue and enhance the attendee experience and drive planner satisfaction within the US Canada Continent Lodging Services organization. M E technology includes the integration of meeting room, personal device, property technology and audio-visual capabilities. The Director will also own the relationship with the preferred (MSA) Audio Visual (A/V) vendor and ensure compliance and deliverables to MSA terms and conditions; be the champion for training and oversee the technology relationship with the US & Canada sales and event teams as a subject matter expert to improve sales closure and A/V commissions. The Director will have expertise in managing larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting progress and results; and serve as the liaison to applicable technology and/or design partners in disciplines within the US & Canada, Global Design, and Information Technology to drive performance, and measure success and effectiveness of M E technology.

• Expertise in one of the following areas: managing multi-brand platforms, client support, vendor management, account management skills or project management skills
• Contract negotiation and management experience

• Develop short and long-term revenue growth strategies for Audio Visual (A/V) revenue and commissions.
• Drive property participation in third-party master service agreements and assist sales teams with closing strategic account business.
• Develop training for property and above property Event Technology sales teams.
• Drive Event Planner and group guest satisfaction, Monitor Event Satisfaction Survey (ESS) and third-party planner satisfaction data and establish plans to improve satisfaction scores and celebrate successes.
• Partner with sales/event management organizations to ensure product and service offerings meet current group needs.
• Collaborate with Global Design Strategies on Meeting Events technology solutions.
• Benchmark other business to identify effective technologies, processes, design innovations and trends and represent the company at industry events to promote trends and technology.
• Establish strategy for Meeting and Event technology platform; Identify and prioritize platform upgrades and provide guidance on capital and operating budget.
• Identify business development opportunities, make recommendations, and maintain stakeholder/vendor relationships.
• Leverage data to optimize performance and create measurable success metrics.
• Facilitate decision-making for technology strategies and gain stakeholder alignment.
• Maintain companywide standards (Operations, Brand) on Marriott Global Source (MGS) and other required portals.
• Facilitate balanced decision-making in establishing policies and governance related to current and new technology strategies; gain alignment with property, continent, owner, brand, franchise stakeholders.
• Consult and partner with Performance Accountability team to define and monitor Brand Standards as identified.
• Travel required up to 20% of the time.

The pay range for this position is $56.58 to $83.27 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, January 27, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.