Flight Logistics Coordinator - Air Partner : Job Details

Do you have an aviation background or a degree in a relevant aviation subject? Are you extremely customer focused, organized and able to be flexible with shift patterns (including working some evenings, days, weekends, and holidays)? Do you want to work for a growing business that offers an elite air charter service and develops their people? If so, apply now, as we are looking to build a pipeline of Flight Logistics Coordinators to join our Chamblee, Atlanta team when we next have vacancies due to business growth.

All shifts would be 10 hours and could start and end at various times. Shifts may be morning or evening. Earliest start is 0600E and latest end is 2200E. You will be provided with a schedule in advance to allow you to plan. The norm would be to do 4 x 10 hour shifts in a row followed by 3 days off, but this can vary and may not be consecutive, but this will be explained further at interview. Flexibility is key!

You will be responsible for providing trip support to Air Partner's US Private Jets team. Delivering a seamless, elite customer experience to both external and internal customers will be the core of the role. You will encompass a variety of tasks including pre-flight logistics, current-day operations, and post-flight follow-through. The Trip Support team provides service to our clients 24/7/365. If you love a fast paced environment that will make you think on your feet, and if you are passionate about aviation, this is your opportunity to get your foot in the door, so apply now!

What you will be doing:

• Overseeing all flight operations logistics starting 72 hours prior to the flights departure, throughout and post-flight
• Offering elite customer service to provide a seamless experience for internal and external customers
• Focusing, with high attention to detail on all aspects of the trip
• Confirming the details of the customer journey with suppliers and operators
• Completing a pre-flight review of crew qualifications utilizing Air Partner's high safety standards, ensuring all company safety and compliance processes are followed
• Generating complete and timely flight briefs to the clients
• Offering precise flight following and movement notifications to clients
• Monitoring operations on the day of the flight, which requires being proactive, communicative, and solution-oriented
• Arranging / updating logistics for clients as needed, including ground transportation, catering or other specific requests
• Proactively researching potential flight issues (i.e. Weather delays / diversions, alternate airports, slot / parking / permit constraints, etc.)
• Escalating and clearly communicating any potential flight issues
• Providing accurate, complete, and concise pass down of information, ensuring all are kept apprised of details being handled and outstanding items
• Providing post flight duties including detailed documentation of capturing flight deviances, feedback and service disruptions in our case management system
• Utilizing and updating our company CRM and other flight operations systems
• Acting as an ambassador for Air Partner's products and services
• Maintaining the client and supplier database
• Ensuring full compliance with company procedures, protocols and safety standards
• Supporting the Customer First initiative to its fullest extent

What we are looking for:

• Previous work experience and / or a degree in an aviation-related discipline
• General knowledge of aviation, geography, and travel logistics
• Private aviation knowledge of Part 135 operations is desired
• And understanding of the US and international charter market and regulatory environment preferred
• A determined and accountable individual with a strong work ethic
• Organization skills with the ability to prioritize in time-sensitive situations
• An elite level of attention to detail
• Customer-focus with strong interpersonal, verbal and written communication skills
• A creative, adaptable and inquisitive nature
• A solution-oriented person, with the ability to solve complex logistical puzzles daily
• A flexible and supportive team player that is strong and self-motivated in order to work independently as well
• An ability to work holidays and variable shifts as needed
• Someone calm and effective under pressure
• Strong negotiation and quantitative skills
• A passion for delivering a unique and seamless journey for clients
• An ability to promote the Air Partner culture and brand at all times
• IT literacy - proficient in Microsoft Office and an ability to quickly learn new systems
• Experience with Avinode and / or Microsoft Dynamics 365 is a plus

About us:

Welcome to Air Partner – where the skies are not the limit, they're just the beginning! ​

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Established in 1961, Air Partner is an international aviation services group and we're inviting you to join our crew. As a key player in the Wheels Up family, we're soaring to new heights in private aviation and aviation services with a team of over 2000 professionals globally. We're also proudly a Delta Air Lines premium partner – talk about flying in good company!​

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Providing world class aircraft charter services and aviation safety and security solutions, we're the go-to for industry giants, commerce champions, governments, and private jetsetters. We also flex our wings in both civil and military circles globally.​

Our Charter Division comprises of group charter, private jets, cargo, and specialist services. Group Charter charters large airliners to move groups of any size. Private Jets offers the Company's unique pre-paid JetCard scheme and on-demand charter for up to 19 people. Cargo charters aircraft of every size to fly almost any cargo anywhere, at any time.​

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But we're not just about the skies; we're about creating an atmosphere where you can thrive. We're committed to diversity, equity, and inclusion, and it's not just lip service. Our Environmental, Social, and Governance Strategy and our Diversity, Equity & Inclusion forum aren't just policies; they're our way of life. ​

We were the first corporate sponsor of the European Pride in Aviation Network (EPAN) and proudly support our local communities through charitable initiatives and volunteering.​

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We're not just a company; we're a family, and we're on the lookout for more incredible individuals. Are you ready to belong? If you're thinking, That's the place for me! – we'd love to learn more about you. Plus, we're not just saying it; as a Disability Confident employer we guarantee an interview for any disabled person meeting our job criteria. And If you require any reasonable adjustment during any part of the recruitment process, just please let us know. That's not just a promise; it's our commitment to an inclusive future.​

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What's the next step? A virtual interview where you get to show your stuff to our Talent Acquisition team. And if all goes well, you'll be meeting our business teams in person. Need any adjustments for the journey? Just let us know; we're all about making sure you're comfortable and confident.​

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We encourage applications from every background so if you're ready to make your career take off, check us out at www.airpartnergroup.com. Your next adventure is just a click away! ​