Floor Ambassador III - Canon Business Process Services : Job Details

The Floor Ambassador III supervises the daily operations of the Floor Ambassador team. Maintain an extensive floor presence while acting as the point of contact providing high level hospitality and customer services to our client, client guests and vendors, greeting customers and visitors with a high degree of professionalism and courtesy. With limited supervision, is responsible for any individual or combination of the following functions: corresponding with the client through phone or email, mail, copy, scanning, imaging, binding, filing, back-up reception, conference room set-ups, or any other clerical duties or projects as assigned.

CUSTOMER SERVICE

Ensures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

Work with facilities, catering and other vendors when needed. Strong communication skills, oral and written. Proven ability to remain calm under pressure, good work ethic, sound judgement with good problem-solving abilities.

MAIL/PACKAGES/POUCHES

Receive, sort, and deliver all incoming mail & packages to assigned floors and within established time frames.

Log outgoing and incoming items as required and review for accuracy/completeness.

SUPPLIES/COPYING/ADMINISTRATION

Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery.

Monitor inventory of supplies, stock paper and toner and keep Floor Ambassador offices and copy areas neat and organized

Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.

Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.

May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.

Prepare weekly production and volume reports in order to measure productivity and prepare billing charges.

Provide other administrative services from inserting, copying and photocopying to faxing as needed.

Set up and maintain visiting attorneys offices.

Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.

Train end users (the client) on new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.

Ability to perform complex functions of various equipment and systems without guidance from supervisor.

Ability to perform multiple tasks of different functions with limited direction.

Frequent contact with individuals representing other departments and/or outside organizations on a wide variety of issues.

RECORDS

Perform document scanning.

Maintain files

Retrieve files from Records Center for client use as requested. Deliver files to clients within established time frames. Ensure returned files are properly logged and placed back in their proper location.

Prepare files to be sent for storage. When needed, arranges for files to be retrieved from storage.

SUPERVISORY

• Supervises & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Oversee the Floor Ambassador Team and provide coaching and counseling when necessary
• Resolve conflicts or issues that may arise among employees or between client and staff (involving Site Manager if needed)
• Train new employees on job duties and cross training of current staff
• Complete required logs, reports and other paperwork
• Perform quality check on all work
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts meetings to ensure communication of corporate policies and goals
• Manages staff by developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Ability to train, delegate work assignments, and provide direction to less experienced employees

• May back-up managers when absent
• Supervise tasks or special projects at site location

• High school Diploma or equivalent
• 2+ years experience working in hospitality/concierge setting, including mailroom/copy experience or professional office environment. Previous Supervisory experience a plus
• Thorough knowledge of all metering, weighting, logging and other shipping procedures
• Proficient computer skills
• Ability to perform complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems,
• Excellent customer service, professional attitude and appearance are a must
• Adherence and support of CBPS core values: focusing on results and customers, be innovative, quality driven, and performing ethically.

• Strong communication skills, oral and written

• Proven ability to remain calm under pressure, good work ethic, sound judgement with good problem solving abilities

• COVID-19 vaccination required. Medical and religious exemptions should be discussed during the interview process and will be reviewed on a case by case basis

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

• Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.
• May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs.
• May occasionally lift up to 50 lbs.
• May occasionally need to climb stairs.
• Ability to work overtime

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!