Floor Manager Players Club - Resorts World New York : Job Details

Job Description The Players Club Floor Manager is responsible for overseeing team operations to ensure maximum efficiency and excellent guest service. Key duties include assigning tasks, directing and scheduling employees, and providing training. The role involves participating in hiring and selection processes, setting performance standards, and aligning individual expectations with organizational goals. The manager also supervises personnel, handles disciplinary actions, and ensures guests receive optimal service, providing coaching and support to team members as needed. Additionally, the Floor Manager assists with guest conflict resolution and supports frontline service to maintain smooth operations. Essential Duties

• Maintain an optimal level of guest service in all operational areas.
• Schedule, supervise, direct, train, counsel and evaluate staff.
• Keep assigned areas orderly, neat and stocked.
• Ensure team members complete all required training.
• Assist with the management of guest inquiries to ensure timely responses.
• Work with other departments to ensure guest issues are resolved.
• Assist in monitoring of guest communications to ensure accuracy in content and message delivery.
• Ensure adherence and compliance with all department and company policies, procedures, internal controls and government regulations.
• Adhere to the guest service standards of the Company.
• Keep all work area(s) clean and participate in an overall floor cleanliness program.
• Attend periodic meetings and training sessions.
• Ensure employees are trained to work safely and efficiently within current regulatory guidelines
• Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs
• Prepare, maintain, and submit essential paperwork and reports
• Ensure guests are being provided with superior customer service.
• Research and investigate incidents documenting findings in professional manner.
• Arrange and participate in meetings, conferences, and project team activities.
• Demonstrate outstanding customer and employee relations at all times.
• Perform other duties as assigned.

Job Requirements: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical and Mental Demands: The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request. Must have the ability to maintain discretion and confidentiality Ability to analyze situations in a calm and rational manner and render an appropriate decision. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the casino, kitchen, restaurant or property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

Work/Educational Experience

• Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
• Bachelor's Degree in Hospitality or closely related field AND three (3) years' experience in a Management position
  • OR Seven (7) years' experience in a Management position
  • OR Five (5) years' experience in a Management position within Resorts World

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)