Floor Supervisor - Private Listing : Job Details

We're a new sports bar located in the beautiful neighborhood of Sherman Oaks. A large part of our clientele are regulars that visit us multiple times a week. We're looking for a superstar Floor Manager to uphold and elevate our floor service. We're focused on creating memorable experiences for each guest and we do so by delivering friendly, prompt, quality service. For a sports bar we are unique in that we offer delicious food, quality cocktails and a comfortable environment for any patron.

Our floor manager is responsible for overseeing the day-to-day operations of the restaurant, including managing staff, ensuring quality service, and maintaining a safe and clean environment for guests and staff. Ideally, you enjoy sports and enjoy the sport of hospitality. We are very much a team and value every single person that works with us and every guest that walks in the door.

Your responsibilities include....

Staff management

• Assist with staff training and new-hire onboarding

• Evaluate staff performance on a regular basis and supply constructive criticism when needed
• Increase or decrease staffing based on business levels
• Take corrective action/documentation when necessary

• Assist in creating staff training materials and weekly quizzes for FOH staff

Customer service

• Ensure customers have a positive experience, including greeting them, making menu recommendations, and assisting with the host duties when needed

• Acknowledge all guests positively and engage with regulars
• Encourage guests to submit Yelp! and Google reviews as well as following the restaurant on social media
• Resolve guest complaints

• Assist floor staff and bar staff when needed to expedite speedy service

Food safety

• Ensure food safety protocol at all times
• Inspect the dining room and storage areas to ensure compliance with health and safety regulations
• Assist general management with collecting and filing CA Food Handlers cards and RBS Certifications

Inventory

• Alert management when inventory levels on bar supplies, paper goods, and marketing materials are running low
• Lock liquor cage at the end of each shift

Incident resolution

• Document, investigate, escalate, and resolve incidents involving employees and guests
• Communicate employee conflict to all of management
• Communicate all guest complaints to upper management and collect guest infomation for follow up

Sales

• Track sales during each shift
• Train staff on up-selling techniques
• Work with management to create weekly sales incentives
• Make note of poorly performing items and popular items

Closing

• Check out service staff- Servers, Bartenders, and Server Assistants
• Collect all necessary payments and complete nightly cash drop
• Set the alarm and lock the restaurant down

Please submit your resume and short cover letter outlining why you'd be a good fit for this position. I will follow up with you via email to set up an initial Zoom interview. Thank you for taking the time to view this and if you made it this far- apply!