JOB SCOPE: Responsible for the overall operation of all Food & Beverage outlets with Banquet coverage as needed. JOB FUNCTIONS:
- Manages all Food & Beverage Outlets and Banquet as directed.
- Monitors performance of outlets, as well as department staffing schedules.
- Greets guests and has floor presence as needed.
- Performs spot checks and enforces for the service staff presentation and appearance standards.
- Fosters an atmosphere where guests need, and satisfaction take top priority.
- Responsible for professional knowledge of product (up selling).
- Tests staff to insure consistent guest service.
- Performs other functions as required by the Director of Restaurants, Bars and Events, and/or Hotel and guest needs.
Staffing
- On a day-to-day basis, monitors the service performance of the staff.
- Corrects any violation of standards through progressive discipline.
- Develops and updates all operating manuals.
- Interviews, hires, trains, counsels and disciplines staff.
- Holds monthly departmental staff communications meetings.
- Takes minutes, composes and submits a report.
- Participates in hotel resume meetings, departmental head meetings, food and beverage meetings, and other meetings as necessary.
- Fosters a professional teamwork mentality among the staff and enforces a professional demeanor at all times with guests.
- Supports implements and reinforces hotel standards in food and beverage service and product presentation.
- Prepares weekly staff schedule and payroll.
- Adheres to the scheduling needs of the hotel, accordance with current Contract.
Dining Related Tasks
- Monitors menu items consumption for all food & beverage.
- Collaborates with culinary team to develop and recommends changes.
- Monitors productivity guidelines for all departments in the Food & Beverage division.
- Reviews daily revenue report, and is responsible for accuracy.
- Prepares monthly and weekly abstract of product of sales; analyzes results and makes recommendations accordingly.
- Responsible for physical presentation of all Food & Beverage FOH areas.