Food & Beverage Administrative Assistant - Ventana Big Sur, An Alila Resort : Job Details

Welcome to Alila Ventana Big Sur. When you reach the edge of the continent, where the sky, the sea, the mountains and the redwoods all converge, you find a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuries. And you're enveloped by the sameinspiration to discover, (dis)connect and create. We are looking for colleagues who can quickly perpetuate a culture that embraces great design and superlative service. Our hotel seeks unique individuals who have a passion for exceptional hotel service that is both intuitive and personal, and who best express that belief in an atmosphere of spontaneity and authenticity. At Alila Hotels, a Hyatt Hotels brand, we believe our guests select our luxury resort because of our caring and attentive colleagues who are focused on providing efficient service and meaningful, surprisingly different experiences. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The responsibilities of the Food and Beverage Administrative Assistant include, however are not limited to:

• Administrative Support:
  • Manage payroll for F&B department.
  • Maintain and manage schedules for food and beverage staff, including coordinating shifts and covering gaps.
  • Handle day-to-day administrative tasks including answering phones, scheduling meetings, and preparing internal communications.
  • Prepare and manage reports, including but not limited to inventory reports, ordering sheets, and monthly performance reports.
  • Coordinate and prepare documentation for meetings, including agendas and minutes.
  • Update and maintain the sharedrive
  • Enter all concerns into HOTSOS and follow up with any pending guest issues.
  • Inventory & Order Management:
  • Assist in tracking inventory levels for food, beverages, and supplies, and ensure proper documentation is kept.
  • Place orders with suppliers as needed and assist in the organization of deliveries.
  • Work closely with the F&B Manager to ensure inventory is always stocked, organized, and ready for use.
  • Submit purchasing requisitions as needed for outlets
• Guest Services and Communication:
  • Coordinate special requests for VIP guests, ensuring the Food & Beverage team is informed and prepared.
  • Assist with guest feedback and ensure prompt follow-up when needed, ensuring that guests' needs are met in a timely and professional manner.
  • Handle guest complaints or special requests in collaboration with other departments.
  • Reply to any F&B alerts in Medallia and communicate feedback with outlet managers.
  • Event Support:
  • Provide administrative support for events and private functions, including menu planning, guest lists, seating arrangements, and timelines.
  • Assist in coordinating staff assignments during events and ensure smooth operation during service.
• Documentation & Compliance:
  • Ensure that all health, safety, and hygiene regulations are adhered to within the Food & Beverage department. This includes maintaining records for certifications, including Food Handler's and Responsible Beverage Service
  • Assist in maintaining accurate records for food and beverage expenditures and budgets.
  • Manage monthly Safety training and keep records of completion
  • Team Coordination & Communication:
  • Serve as a liaison between the Food & Beverage team and other departments of the resort.
  • Help to streamline communication between servers, kitchen staff, and management.
  • Assist in onboarding and training of new staff members, ensuring they are informed of departmental policies and procedures.
  • Communicate resort updates, news and coordinate actions

The Hourly Range for this position is $24 - $26. This is the pay range for this position at Alila Ventana Big Sur reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors including experience, and education. The estimated schedule for this position is Sunday through Thursday Hyatt is proud to offer exceptional benefits, which include

• Annual allotment of free hotel stays at Hyatt hotels globally
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off (for full-time employees)
• Medical, Dental, Vision after 30 days (for employees regularly working 24+ hours weekly)
• 401K with company match after 1 year of employment

Ventana Big Sur colleagues enjoy

• Gas stipend for qualified candidates
• Complimentary daily meal

Our Commitment to Diversity, Equity, and Inclusion Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.