Fork & Spoon Evening Lead - HRDC IX : Job Details

Fork & Spoon Evening Lead

About the Organization Welcome to HRDC, where you'll find us working to improve our neighbors' lives by building a better community in Bozeman, Livingston and Southwest Montana. We invite you to become part of our HRDC family whether you need help or are able to provide help.We believe in building a better community through supporting our neighbors across Southwest Montana with nearly 50 different programming initiatives.We believe every life has value.HRDC exists to instill hope, develop resources, design solutions, and change lives.We envision a place where poverty has no impact because opportunity and quality of life are equally afforded to everyone.

EOE Statement HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, gender identity, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual's income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities.

All are encouraged to apply. At HRDC IX , we value lived experience and nontraditional backgrounds. Studies have shown that women, nonbinary individuals, and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.

Open Date 12/26/2024

Full-Time/Part-Time Part-Time

Exempt/Non-Exempt Non-Exempt

Location Fork & Spoon Homestyle Kitchen

Description

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Section I: Position Details

Job Opening Date:December 26, 2024

Job Status: This position is part time. Shifts will be Monday - Friday 4-8pm.

Wage:$22.00/hour

Job Location:Fork & Spoon Restaurant - Bozeman, MT

General Summary of Purpose of this Position:

Under the general supervision of the Front of House Manager, the Evening Shift Lead demonstrates exceptional customer service while acting as the evening manager overseeing rotating groups of new and returning volunteers. Responsible for establishing and modeling customer service expectations and training evening volunteer groups for the delivery of a quality dining experience. Evening Shift Leads also ensure safety and proper food handling techniques, maintain temperature logs and meal records, and supervise evening clean up. Performs other duties as required.

Primary Job Duties and Responsibilities:

1. Operations (80%)

+ Train and supervise volunteers in performance of customer service, food handling, adhering to food safety standards, maintaining inventory records, and cleaning and closing duties of the Fork & Spoon during meal service

+ Maintain positive relationships with volunteers

+ Assist with food preparations as needed

+ Provide excellent customer service to Fork & Spoon patrons

+ Ensure Fork & Spoon is a welcoming, safe dining space for all patrons

+ Set up, oversee, and close Fork & Spoon point of sale system

2. Communication/Reporting (20%)

+ Provide customer counts/data to FOH Manager

+ Maintain communications with supervisor and other Evening Shift Leads through a communications log

+ Document problems and issues as they arise

+ Attend monthly Evening Shift Lead meetings outside of normal shift hours

Knowledge Skills and Abilities

Language Skills:

+ Read and comprehend basic instructions and orally exchange information to others

+ Spanish encouraged

Mathematical/ Money Handling Skills:

+ Basic counting skills

+ Add, subtract, multiply and divide simple numbers

+ Handle small amounts of cash

Reasoning Ability:

+ Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

+ Ability to deal with problems involving several concrete variables in standardized situations

Computer Skills:

+ Words per minute computer keyboard required: Demonstrate proficiency

+ 10-Key strokes per minute data entry required: Demonstrate proficiency

Specialized Office Equipment:

+ Operate multi-line phone to place, receive or transfer calls or to retrieve voice mail messages.

Computer Software and Operating Systems:

+ Utilize computer spreadsheet to input, format, and edit data and save, print, or transmit data

+ Utilize computer word processing to input, format, and edit documents and save, print, or transmit documents

+ Utilize computer Internet/ E-Mail to access, send, retrieve, save, print, or transmit documents, or data files

+ Operate personal computer with Windows operating system to start programs, input, format, and edit data files and print or transmit data

+ Utilize proprietary, custom or online programs or data bases to input, format, and edit data and save, print, or transmit data. Specify software: Google Docs

Specialized Tools (Non-Computer):

+ None

HRDC, Professional or Governmental Policies and Regulations:

+ Specialized professional or industry guidelines/standards: Food Safety and Storage Procedures; all other guidelines on sanitation practices in accordance with regulatory and licensing requirements

+ All HRDC policies and procedures.

Drivers Licenses Required for Performing this Position:

+ Montana Class D Driver License and acceptable insurance

Professional Licenses or Certifications Required by Law, Rule or Regulation for Performing this Position:

+ Serve Safe Certification (Can be completed after hire)

Other Required Knowledge, Skills or Abilities:

+ Ability to effectively work and communicate with a wide range of individuals from all socio-economic groups

+ Ability to read, interpret and implement documents such as policies, rules, and procedure manuals

+ Ability work with minimal supervision and effectively manage work flow

+ Ability to respond effectively to the most sensitive inquiries or complaints from customers or claimants

+ Communicates effectively with business representatives, volunteers, and various staff

+ Demonstrates an ability to work effectively in a team oriented environment

+ Demonstrates an ability to establish and maintain effective working relations

Essential physical, mental and emotional requirements of this position

The following physical, mental and emotional abilities are considered essential to perform the duties listed above:

+ The employee must regularly lift and/or move up to 25 pounds and occasionally lift/move up to 50 pounds.

Education and Experience

Education:The following course(s) of study or class work usually provides the required knowledge skills and abilities to perform the duties of this position:

+ Graduation from high school or GED required

Experience:The following kinds of experience usually provide the required knowledge skills and abilities to perform the duties of this position:

+ Two years of food service experience (floor manager, wait staff, bartender or runner) preferred

Section III - Supervision

Supervision Received:

+ This position operates under general supervision and coordinates with supervisor if/when fluctuations to the regularly scheduled activities occurs. Consults with supervisor regularly on all projects.

This position has the following supervisory responsibilities:

+ Daily supervision and direction of volunteers

Section IV - Decisions

Impact of Decisions and Errors Made by Position:

+ Decisions, final recommendations and/or errors primarily affect clients of the Fork & Spoon program.

Judgment required to make decisions:

+ Requires judgment from time to time in the application of broader aspects of established practices to problems and situations not falling clearly or concisely within the limitations of accepted standards or precedents. Employee resolves routine problems and refers unusual problems to supervisor.

Exception Authority:

+ This position cannot authorize exceptions to program policy or procedure.

Section V - Financial Responsibility

This position is accountable for the following company money, funds, and budgets:

+ Handles cash or checks for misc. errands using petty cash or purchase order.

+ Handles cash or checks from individual donors

+ Handles cash or checks from dinner patrons

Section VI - Personal Contacts

The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the duties and responsibilities of the position:

+ Daily interaction with the public and/or consumers.

Confidentiality:

+ The incumbent occasionally works with confidential data. Effect of disclosure minimal.

Section VII - Working Conditions

The incumbent is exposed to the following unusual, potentially hazardous, or unpleasant working conditions:

+ Works in temperature controlled restaurant environment;

+ Daily exposure to risk of cuts, burns, slips, falls or other minor injuries (not requiring hospitalization)

+ Monthly or less frequent exposure to risk of injuries that may result in a permanent disability or death (possibility of having a car accident)

This position is currently accepting applications.