Fountain Worker - Cherokee Nation Businesses : Job Details

As a Fountain Worker, you will be responsible for excellent customer service ensuring an exceptional guest experience.

Venue: Sweet Tea Restaurant

Location: Gold Strike Casino - Robinsonville, MS

PRINCIPAL DUTIES AND RESPONSIBILITIES:

* Take and place orders and serve and garnish food and drinks efficiently and accurately in the work area, as applicable.

* Collect money, while following all proper cash handling and comp procedures.

* Maintain the cleanliness, sanitation, and appearance of the front and back of house, clear tables, and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests.

* Pack and complete orders as per guests' preference with any necessary condiments.

* Properly label and date products per safety and sanitation procedures.

* Perform opening and closing duties based on shift assignment.

* Unload warehouse orders and stock the orders to designated storage maintaining organization, stocking and replenishing products as needed in workstation, counters, tables, etc.

* Resolve guest complaints within the scope of authority; otherwise, refer the matter to management, and notify the supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

* Perform other job-related duties as requested.

MINIMUM REQUIREMENTS:

* One (1) year of experience as a food handler in a similar, high-volume, fast-paced restaurant.

* One (1) year of experience of guest service experience.

* Experience working in a similar resort setting.

* Work varied shifts, including weekends and holidays.

KNOWLEDGE, SKILLS, AND ABILITIES:

* Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies, and equipment.

* Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators, coolers, slicers, and beverage machines.

* Knowledge of health, safety, and sanitation regulations.

* Basic computer skills and experience with varied Point of Sale (POS) systems.

* Able to handle multiple types of information and/or perform multiple tasks.

* Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts.

WORKING CONDITIONS:

* This role includes frequent standing and bending.

* Constant walking, reaching, balancing, and grasping items.

* Lifting, carrying, and pushing up to 80 lbs.

* This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

* This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.