Franchise Business Consultant - Georgia - Servpro Industries, LLC : Job Details

Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.Excellent health benefits plan, which includes medical, vision and dental options401(k) with company matchGenerous paid time-off and paid holidaysPaid parental leaveCompany-paid mental health benefit through Headspace2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development programJob SummaryThe Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the Five Critical Outcome areas of customer service, revenue growth, profitability, management growth, and staff development. Franchise Business Consultants actively seek to establish, train, advise, and develop franchisees in accordance with SERVPRO's policies, bulletins, manuals, and standards. The Franchise Business Consultant creates positive working relationships which develop and promote high franchisee morale and business performance within the assigned sub-region.You WillPrepare and complete one-on-one visitation in franchise offices, complete virtual training sessions, hold area meetings within the sub-region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes. These coaching and development sessions will be documented using Salesforce and measured with franchise Key Performance Metrics (KPM).Customer Service: Support all efforts to simplify and enhance the franchise/customer experience, monitor franchise performance through KPMs and coach for improvement.Revenue Growth: Review franchise operations to provide advice and targeted training on a continual basis. Engage franchises in annual strategic planning efforts and regular goal-setting practices.Profitability: Assist franchises with reviewing financial Key Performance Metrics regularly. This includes break-even, financial trend, and cash flow analysis.Management Development: Provide assistance regarding improving owners' skill sets in coaching, mentoring, accountability, and management development.Staff Development: Ensure each franchise utilizes available resources to train their staff effectively.Keep Regional Director of Operations informed and provide weekly production updates.Document franchise consultation activities within Salesforce.Remain current on new technology as it relates to cleaning and restoration best practices.Conduct regular meetings to provide system updates, instructional training, and gather feedback with large groups of franchise owners.Assist with onboarding and development of franchise owners.Adapt to franchise needs and provide prescriptive training and resources.Answer general business operation and development questions.Control and manage individual expense reports in accordance with company travel policy.Maximize revenues and document the individual plan to improve each franchise.Help franchise owners by engaging in inter-office collaboration and mentorship.Utilize effective time management and operate with integrity.Engage in completing company initiatives and assigned tasks in a timely manner.Provide headquarters with franchise feedback and support other SERVPRO divisions as needed.You HaveMinimum of five (5) years as a consultant, partner, or director for franchise system OR ten (10) years as a successful business owner.Ability to communicate complex ideas effectively, both verbally and in writing.Must have #J-18808-Ljbffr