Fraud Analyst - PSFCU : Job Details

Polish & Slavic Federal Credit Union is committed to supporting our employees' overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off. Core Responsibilities:

• Review fraud alerts for suspected transactional activity in digital banking, payment systems (e.g. Zelle) and other financial transactions.
• Research and analyze suspected activity by using various applications, third-party software, and reports. Analyze data and decide whether the activity is normal or suspicious.
• Conduct interviews with customers and employees involving suspicious transactional activity.
• Conduct fair, objective, thorough, and timely investigations; document recommendations for suspicious activity reports (SARs) and participate in the overall case resolution process.
• Interact professionally and efficiently with all areas and departments of the credit union, members, law enforcement and any other parties related to the matters being investigated.
• Provide guidance to employees on resolving potential/actual fraud situations effectively.
• Proactively communicate any current fraud issues or prevention steps to employees.
• Provide assistance to victims and/or refer them to the appropriate external resources.
• Identify fraud patterns and communication observations to the team and management.
• Assist in developing strategies to detect, prevent, and deter fraud.
• Create policies, procedures, correspondence, review regulations, and reports related to fraud; recommend program changes, including revisions to policies and procedures to facilitate loss prevention.
• Maintain general knowledge of the payment industry and compliance issues related to all areas of fraud.
• Cooperate with Collections, Loss Mitigation, and law enforcement to pursue recovery of losses.
• Protect the confidentiality of all financial data relating to Credit Union operations and its members.
• Comply with all state and federal laws and regulations in performing day-to-day functions.
• Other duties that may be assigned.

Requirements:

• Combination of education and experience in digital banking and/or payment systems.•Bachelor's Degree preferred in fields of criminal justice, data management, computer science, or other relevant field•Experience with fraud investigations involving payment systems (Zelle or similar)•Knowledge of online banking, mobile applications, electronic transactions, and network rules.•Excellent analytical skills, attention to detail, organizational skills•Bilingual English/Polish desired•Prior investigative or audit experience•Excellent investigative, analytical, critical thinking, and problem resolution skills with the ability to understand and draw conclusions from research conducted.•Diverse and in-depth understanding of financial fraud, bank regulations, and best practices.•Understanding of BSA/AML and OFAC rules•Excellent communication skills•Ability to work independently and as part of a team.•Strong communication and collaboration skills, including the ability to work effectively in the fast-paced environment

AN EQUAL OPPORTUNITY EMPLOYER