Fraud and Risk Specialist II - Access Bank : Job Details

Job DetailsLevelExperiencedJob LocationMain Branch - Omaha, NEPosition TypeFull TimeJob ShiftDayJob CategoryBankingDescriptionSince opening our doors in 2007, our aim has always been to establish ourselves as Omaha's leading community-focused bank. For ten consecutive years, B2B Magazine has recognized us as the Best Bank, a distinction complemented by five Excellence Awards from the Omaha Chamber of Commerce. Our commitment extends beyond banking; we have contributed over $1.12 million to support more than 353 local organizations and non-profits. As a local community bank, we rank as a top ten bank in our market and have been recognized as a 'Best Bank to Work For' by American Banker. We are passionate about delivering high-touch experiences to our clients, shareholders, and, most importantly, our employees. Our dedication to exceptional service and approaching everything with integrity and professionalism contributes to our continued growth and overall success.At ACCESSbank, our employees are the difference. We are committed to their success by offering competitive salaries and benefits, providing opportunities for personal and professional growth, and fostering an environment where people want to work.Why Join ACCESSbank:

• Community Focused: We are committed to the communities we serve by organizing volunteer and service opportunities, supporting employee stewardship with paid volunteer hours, and supporting organizations and individuals through donations and sponsorships.
• Local Ownership: As a locally owned bank with no majority ownership, we make decisions based on what is right. We are agile, flexible, and deliver customized solutions tailored to our clients.
• ACCESSway Experience: Everything we do is aligned with the principles of our 'ACCESSway,' ensuring a consistent commitment to excellence, unwavering client satisfaction, and seamless collaboration within our organization.

Ready to jump into a new opportunity? ACCESSbank is hiring for a Fraud and Risk Specialist II. Primary responsibilities will include:

• Collaborate with the Director of Deposit Operations to maintain the Bank's daily fraud operations and Identity Theft Program.
• Work with Facilities and Internal Audit to ensure Bank security systems are maintained sufficiently to deter and/or identify suspects committing fraud or other illegal activities on Bank premises.
• Assist Management with the investigation of any internal fraud.
• Actively research and provide input to Management regarding potential enhancements to fraud-related technology, systems, procedures, and policies.
• Manage and analyze alerts produced daily from Fraud detection Programs (FCRM, AML, and Guardian Analytics).
  • Review assigned alerts to identify potential fraud.
  • Research and act on activity that may be considered suspect.
• Recognize which reports/alerts are time-sensitive and prioritize tasks accordingly.
• Act as an escalation resource for cases of fraud that require more in-depth investigation or knowledge.
• Follow up with staff or customers for additional fraud investigation details.
• Work with Managers, BSA Specialist, and other employees, to determine next steps within an investigation (i.e. close account, SAR referral, notify law enforcement).
• Create cases to track all actions taken on alerts:
  • Accurately document a description of the case and any potential notes.
  • Flag suspect transactions and mark as incidents.
  • Assure all financial stats are properly reflected (loss, prevention, etc.).
  • Other tasks as required, depending on conditions of the case.
• Work closely with the BSA department and customer facing departments to identify and investigate red flags related to fraud. Based on the investigation, make recommendations to management for proper course of action to take for resolution.
• Work with law enforcement as necessary for successful resolution of fraud related situations.
• Network with other local fraud specialists from outside institutions and lead quarterly fraud discussions with those individuals.
• Conduct analysis of trends or common points of compromise and collaborate on rule strategies to prevent future fraud.
• Maintain the General Ledger accounts for Fraud transactions.
• Work with corporate training to develop and help facilitate ongoing fraud-related training for Bank staff.
• Perform various operational tasks intended to provide a holistic insight into a wide range of fraud risk to include mobile deposit review, handling legal requests such as garnishments, levies, and subpoenas, review dormant and inactive accounts, review risk reports related to P2P payments and customer transfers.
• Manage deposit account charge offs.
• Maintain working knowledge of bank policies and procedures.
• Create and update procedures according to changes in or the implementation of new processes or systems.
• Provide exceptional service to both internal and external customers while assisting them with questions related to fraud and other operational questions.
• Maintain or exceed established service level agreements and guidelines for timely resolution of fraud transactions to minimize potential losses.
• Keep Leadership informed regarding key fraud issues affecting the organization.
• Prioritize the safeguarding of bank assets and the minimizing of various money laundering or other illegal activities.
• Comply with all banking laws to include but not limited to the Bank Secrecy Act.
• Assist Deposit Operations with various tasks as necessary.
• Perform other duties as assigned.

Qualifications

• Associate's degree and/or be actively working towards a college degree in a related field or have two years' experience in either banking or criminal justice.
• Two years' experience with training or coaching preferred.
• Fiserv FCRM and Nice Actimize (Guardian Analytics) knowledge preferred.
• Self-motivated and dependable.
• Possess organizational and analytical skills.
• Ability to prioritize and multitask.
• Strong attention to detail.
• Strong communication skills.
• Excellent verbal and written communication skills.
• Exceptional organizational skills.

Perks & Benefits: Benefits are a vital component of your overall compensation package. We are delighted to provide a comprehensive array of valuable benefits to safeguard your health, support your family, and enhance your overall well-being. Our benefits include:

• Medical, (2 plan options), Dental and Vision Insurance
• Company-provided Life and Accidental Insurance with voluntary buy-up option
• Company-provided Disability Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Health Savings Account
• Voluntary benefits - Critical Illness and Accident Insurance
• Employee Assistance Plan
• 401k plan w/ a generous company match and immediate vesting after each pay period
• Paid Time Off
• Voluntary Time Off
• Student Loan Repayment Program
• Continued education and additional career development opportunities

This position is available at our Midtown location. If you are interested in this opportunity, follow this link: EEO Employer/Vet/Disabled