Job Title: Fraud/Disputes Specialist
Location: 3725-A Richmond Hwy, Alexandria, VA 22305, United States
Duration: 12+ months
Responsibilities: - Detect suspicious activity through various sources, including detection software, systems, and internal and external referrals.
- Develop queries, analyses, and reports to identify key data elements for monitoring and identifying fraud trends.
- Maintain and run accurate and timely daily/weekly/monthly Management Information System (MIS) reports.
- Create and manage decision effectiveness and fraud detection performance metrics to monitor fraud strategy effectiveness.
- Support fraud detection efforts through real-time data analysis and MIS, adjusting strategies as necessary.
- Collaborate with management to identify and address current fraud trends, root causes, and potential risk gaps.
- Provide ongoing analytical support for fraud investigations and ensure proper controls for detecting and preventing suspicious activity.
- Use BI and reporting tools such as Excel and SQL to perform analyses and create reports.
- Work with other business teams to ensure consistent and accurate reporting, minimizing redundancy.
- Research, investigate, and monitor fraud claims until resolved, as needed.
Requirements: - Bachelor's degree or equivalent work experience in fraud detection, risk management, or a related field.
- 1-2 years of experience in a fraud/disputes role, preferably in the financial or insurance industry.
- Proficiency in Excel and SQL for data analysis and reporting.
- Strong analytical and problem-solving skills.
- Excellent communication skills to articulate findings and recommend actions effectively.
Nice to Have: - Experience with fraud detection software.
- Familiarity with data visualization tools (e.g., Tableau or Power BI).
- Prior experience working within a regulatory/compliance framework in the financial industry.