Fraud Prevention Specialist - Ops Center (full-time) - First National Bank : Job Details

Fraud Prevention Specialist - Ops Center (full-time)

First National Bank

Job Location : Beloit,WI, USA

Posted on : 2025-01-01T07:03:10Z

Job Description :
THIS POSITION REPORTS TO:VP - Fraud Prevention ManagerMINIMUM REQUIREMENTS FOR POSITION:
  • Bachelor's degree required and/or equivalent experience
  • Minimum 1-2 years banking or other fraud related experience
  • Knowledge of fraud, loss mitigation, and other program related compliance preferred
  • Strong interpersonal skills with the ability to communicate with all levels of the organization
  • Demonstrated time management skills, professional presentation, organizational skills and timely follow up
  • Must have the ability to handle multiple tasks and work well under pressure
  • Knowledge of applicable technology and systems
  • Good understanding of applicable regulations and laws (NACHA, Regulation CC, Regulation E, Uniform Commercial Code, etc) and strong ability to use logic and deductive reasoning through information gathering
  • Written communication must be clear and concise with minimal errors and revisions
  • Verbal communication must be professional and effective
  • Customer focused and ability to deliver professional and empathetic customer service
  • Takes initiative and ownsership of suspicious or fraudulent situations from start to finish
  • Keeps an open mind and remains flexible
  • Inquisitive nature
PRIMARY ACTIVITIES AND RESPONSIBILITIES:
  • Identifies and investigates customer related issues to mitigate financial losses to the bank.
  • Provides high level of professional and courteous service using empathy when needed, while conducting account investigations.
  • Handles customer calls and situations that pertain to Card/ACH disputes, check fraud, identity theft, and other suspicious account or digital banking activity.
  • Takes ownership of the customer issue and maintains professional communication loop with frontline teams on the progress and current status of the situation.
  • Explains complicated topics in a clear and concise manner.
  • Processes disputes and fraud claims in accordance with FNBT bank policies and guidelines.
  • Analyzes and identifies potential fraudulent situations and suspicious activity through the monitoring of Verafin alerts, fraud prevention reporting, and other bank-end systems (MOX, CST, DPXPay); escalate cases when applicable to management for further investigation.
  • Conducts follow up research to validate transactions, gather additional details or documentation.
  • Utilizes regulatory guidelines, logic and deductive reasoning during dispute, fraud, and account investigation calls to better understand and diagnose the situation.
  • Pursues education and resources on fraud trends, mitigation efforts, and other industry information.
  • Provides assistance and support to frontline teams on fraud related situations.
  • Monitors and maintains fraud team mailbox and call group.
  • Assists in creation of process improvements to prevent high risk fraudulent activities and to recover any incurred losses.
  • Clearly documents situations utilizing appropriate tools and tracking mechanisms.
  • Understand and comply with Bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program
  • Other duties as needed and assigned
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