Fraud Specialist - Resource Bank : Job Details

RESOURCE BANKFraud SpecialistPosition Summary:Thisposition reports to the Banking Operations & Systems Director. Thisposition requires you to manage the disputes/claims that come in to the Fraudarea, work closely with employees in multiple departments to detect,investigate, and prevent fraudulent activity, and to stay abreast of all rulesand regulations applicable to Reg. E claims and check fraud. Essential Functions:•Manage the dispute andclaims process for all Debit Card, ACH and Check Fraud identified at the bank.•Researchoutstanding items and follow up with appropriate individuals to clear itemswithin required timeframes.•Monitorcustomer and financial activity to identify and investigate potential fraudulentactivity.•Analyzedata to identify patterns and trends related to fraud.•Maintainup-to-date knowledge of fraud trends and techniques.•Workclosely with officers and employees across the company to ensure that fraudprevention measures are implemented and followed.•Createand provide reports on fraud prevention activities for Board reporting.•Supportthe development of policies and procedures for fraud prevention.•Maintaina high level of integrity and confidentiality.•Documentall fraud prevention activities.•Stayabreast of relevant regulations and legal requirements.•Serve aspoint-of-contact to resolve questions and/or issues for department staff andcustomers•Crosstrain employees.•Performall other duties assigned as related to fraud.•Professionalphone etiquette.•Capabilityto work within deadline timeframes.•Dependable,punctual, and regular attendance.Skills:•Technological proficiency-ability to navigate computer systems and Excel worksheets•Regulatory knowledge -must be able to navigate financial regulations and compliance standards;knowledge of the Bank Secrecy Act, Anti-Money Laundering (AML) and Patriot act.•Active Listening - givingfull attention to what other people are saying, taking time to understand thepoints being made, asking questions as appropriate, and not interrupting atinappropriate times.•Speaking - talking toothers to others to convey information effectively with emphasis on details andaccuracy in fraud reporting. •Time Management -managing one's own time and the time of others.•Critical Thinking -evaluate information, challenge assumptions, make sound judgements, andminimize the risk of overlooking or misinterpreting key data points given in asituation. It's the ability to be meticulous in order to contribute to thesecurity and integrity of financial systems to the ever-changing threats offraud.Competencies:•Speech Clarity - theability to speak clearly so others can understand you.•Deductive Reasoning - theability to apply general rules to specific problems to produce answers thatmake sense.•Collaboration - Those who excel in communication will enhance collaboration andfacilitate a proactive approach to fraud prevention.•Risk management - is the identification, evaluation, and prioritizationof risks, followed by the minimization, monitoring, and control of the impactor probability of those risks occurring.•Analytical skills - Strong analytical skills are the ability toanalyze and interpret data to make informed decisions.Experienceand Education:Knowledge of ACH disputes, AAP and/or NCP Certificationpreferred. Use of advanced Excel and database skills, FINBOA, Intercept, BAM+and other fraud detection systems preferred. Bachelor's Degree or 2-3 years of equivalentexperience in Fraud related areas of financial institutions.Resource Bank strives to be the employer of choice EEOMinorityFemaleVetsDisabled