Front Counter Customer Service Rep - D&M Traffic Services : Job Details

**Job Title: Front Counter Sales Representative**

**Company: D&M Traffic Services**

**Location: Santa Clara, CA**

**Job Type: Full-Time, Entry Level**

**About D&M Traffic Services:**

D&M Traffic Services is a leading provider of traffic control solutions, dedicated to ensuring the safety and efficiency of construction sites, events, and roadwork projects. With a commitment to excellence and innovation, we strive to deliver top-notch traffic management services to our clients.

**Position Overview:**

We are seeking a motivated and customer-focused individual to join our team as a Front Counter Sales Representative. In this entry-level position, the successful candidate will play a key role in providing exceptional service to our customers, handling inquiries, processing orders, and contributing to the overall success of our sales department.

**Responsibilities:**

1. **Customer Service:**

- Greet customers in a professional and friendly manner at the front counter.

- Assist customers with product inquiries, pricing, and availability.

- Provide information on our range of traffic control products and services.

2. **Order Processing:**

- Accurately process customer orders, ensuring timely and efficient fulfillment.

- Coordinate with the warehouse team to manage inventory levels and product availability.

- Maintain detailed records of customer interactions, inquiries, and transactions.

3. **Product Knowledge:**

- Develop a strong understanding of our product offerings and stay updated on industry trends.

- Effectively communicate product features and benefits to customers.

- Collaborate with the sales team to promote special offers and upsell additional products.

4. **Team Collaboration:**

- Work closely with the sales and warehouse teams to ensure a seamless customer experience.

- Communicate customer feedback and concerns to relevant departments for continuous improvement.

5. **Administrative Tasks:**

- Perform general administrative duties, including filing, data entry, and maintaining organized records.

- Assist in maintaining a clean and organized front counter area.

**Qualifications:**

- Previous experience in a warehouse, construction, or sales environment is preferred.

- Ability to lift and carry up to 50 lbs, as some tasks may involve moving and handling heavy materials.

- Excellent communication and interpersonal skills.

- Strong attention to detail and accuracy in order processing.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Basic computer skills and proficiency in MS Office applications.

**Benefits:**

- Competitive salary

- Health insurance

- Retirement savings plan

- Opportunities for career advancement

If you are a dynamic and customer-focused individual with a passion for providing excellent service, we encourage you to apply for this exciting entry-level opportunity at D&M Traffic Services.

D&M Traffic Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.