Front Desk Agent @ Bandon Dunes Golf Resort - Dream Golf : Job Details

Are you ready to make every guest's experience unforgettable? At Bandon Dunes Golf Resort, we believe in delivering world-class hospitality, where every detail counts, and every interaction is an opportunity to exceed expectations. We are looking for a Front Desk Agent who embodies our commitment to service excellence and is passionate about creating memorable moments for our guests. If you thrive in a fast-paced environment and love the challenge of multitasking while maintaining a warm and welcoming demeanor, this is the role for you! About Bandon Dunes Golf Resort: Bandon Dunes is a world-class golf resort located on the Oregon Coast near the charming community of Bandon. Guests come to experience golf as it was meant to be at Bandon Dunes' six distinct golf courses. That includes five 18-hole courses, which all rank among the top 16 public courses in the United States, according to Golf Digest. The resort is also home to an award-winning par-3 course, Bandon Preserve and the new Shorty's opened in 2024. The two short courses are 'Courses with a Mission,' with all net proceeds funding the Bandon Dunes Charitable Foundation. The Foundation supports communities along the South Coast of Oregon. Beyond premier golf, guests delight in a variety of dining options at Bandon Dunes' collection of restaurants. Whether you're looking to enjoy locally-sourced, Pacific-Northwest cuisine accompanied by an award-winning wine list or prefer kicking back in a Scottish-style setting with traditional pub fare and local microbrews, there is something for everyone. Working at Bandon Dunes is a dream for golf fans, outdoor enthusiasts, and hospitality professionals alike. The Bandon Dunes team works together to create trips of a lifetime for our guests. We are passionate stewards of our resort, community, and environment. As an endlessly curious group, we ask questions, share ideas, and always look for a better way. With a hard-working attitude, we help guide our guests through their pure golf experience, immersed in Oregon's natural beauty and away from the demands of daily life. Responsibilities that Await You:

• Communicate effectively with guests, management, staff, and co-workers.
• Provide guests with all pertinent information regarding hotel policies.
• Must be detail-oriented with the ability to multitask.
• Perform check-in and checkout procedures, always striving for a proactive approach.
• Provide concierge-type service that goes above and beyond.
• Coordinate with service providers, such as masseuses and shuttle transportation, to provide top-notch amenities for our guests.
• Perform mathematical calculations involving fractions, decimals, and percentages.
• Retrieve, read, and interpret information from technical sources.
• Take golf and hotel reservations over the phone and in person as required.
• Provide professional, friendly, positive, upbeat, and hospitable service at all times, consistently supporting all hotel policies.
• Ability to reconcile shift banks and financial statements.
• Promote hotel amenities, including our fabulous restaurant and bar, to maximize hotel revenue.
• Assist guests with problems and handle disputed billing concerns with grace and efficiency.
• Perform additional tasks as assigned by management.

Qualifications:

• Prior experience in customer service is highly valued.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems, handle multiple duties under pressure with minimal supervision, and work flexible hours, including nights and weekends.
• Maintain a positive attitude, a professional manner, and an impeccable appearance in all situations.
• Applicants must successfully pass a background check as a condition of employment.
• Preferably possess a working knowledge of Visual One.

Physical Requirements: To excel in this role, you must have the ability to:

• Read and write (English).
• Communicate verbally with staff members and customers.
• Give and follow verbal and written instructions.
• Stand, sit, walk, push, pull, lift, grasp, bend, and kneel for up to 5 hours at a time.
• Lift up to 30 lbs occasionally, 20 lbs frequently, and 10 lbs constantly.

Working Conditions:

• Your work hours may include days and evenings on weekdays and weekends. Safety is paramount, and adherence to safety policies and practices is essential.

Equipment Used:

• You'll be working with general office machines such as typewriters, personal computers, printers, copiers, fax machines, calculators, telephones, etc. A VDT glare screen and wrist rest will also be part of your toolkit.

Note to Applicants:

• This role requires a flexible schedule, including weekend and holiday availability. Our resort operates seven days a week, with Sundays being the busiest day.

Perks and Benefits for Full Time Employees:

• Comprehensive Benefits Package: Enjoy a well-rounded benefits package that covers your health, wellness, and financial future.
• Paid Time Off: Take the time you need to relax and recharge with our PTO plan.
• Free Golf Privileges: Tee off at some of the most iconic courses in the world with complimentary golf access.
• Quarterly Incentives: When our team meets resort-wide performance goals, we get rewarded.
• Complimentary Lunch: Stay energized with a complimentary lunch in our Staff Cafe during your shift.
• Resort Discounts: Save on dining and merchandise throughout the resort.
• Supportive Work Environment: Be part of a team that supports your growth and success, with opportunities to thrive in a collaborative atmosphere.
• Career Growth: Take advantage of continuous training and development opportunities to advance your career.

Ready to be a part of our exceptional team at Bandon Dunes Golf Resort? Apply now and join us in creating unforgettable experiences for our guests! ? Bandon Dunes Golf Resort is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.