Front Desk Agent - Hampton Inn Abingdon - Greer Companies : Job Details

NorthStar Hospitality is looking for a Front Desk Agent at our new Hampton Inn in Abingdon VA, to serve as our guests' first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.What NorthStar Hospitality offers:• Employee Discounts • Medical, Dental, Vision, and Life benefits• Paid Time Off• 401k + Employer match• Opportunity for Career growthResponsibilities:Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to complaints in a timely and professional mannerWork with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsSkills:Work experience as a Hotel Front Desk Agent, Receptionist or similar roleExperience with hotel reservations software.Understanding of how travel planning websites operate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skills