FRONT DESK AGENT - Barharbormainehotel : Job Details

**Front Desk Agent**

* Bar Harbor, ME

* Full-Time

* Front Desk

* Front Desk Agent

The Atlantic Oceanside Hotel is looking for a Front Desk Agent to serve as our guests first point of contact by giving them a warm welcome and ensuring they have a comfortable stay. If you have a natural passion for delivering exceptional service, enjoy solving problems, and are comfortable using a computer to check guests in and out this may be the role for you. Prior hotel experience is not required, but a friendly and positive attitude is necessary. This position is full time, seasonal with potential for year round employment.

**Pay Range:** $15-$18 per hour.

Job Duties:

* Greet guests warmly, provide exceptional customer service, in person and on the telephone.

* Maintain open and efficient communication with other departments.

* Demonstrate commitment to hotel by professional appearance, respectful communication, and integrity.

* Ensure balanced accounting functions, including cash banks, credit card processing and room charges.

* Resolve customer issues in an efficient manner to maintain a high level of customer satisfaction.

* Maintain a friendly, cheerful, and courteous demeanor.

* Be a concierge by understanding hotel amenities and area activities in Bar Harbor and Acadia National Park.

Skills:

* Decision making using fair judgement.

* Knowledge of Microsoft Office, including Word, Excel, and Outlook.

* Effective communication, written and verbal.

Physical Demands:

* Prolonged periods of standing and working at the front desk.

* Must be able to lift to 30 pounds.

* Must be able to work from 7am-3pm or 3pm-11pm, including weekends and holidays.

Required Education and Experience:

* No specific education required.

* Hotel experience or similar office experience preferred, but not required.

Additional Eligibility Qualifications

* Depending on federal and state guidelines, applicant may be required to complete COVID-19 test and/or quarantine for 14 days before beginning employment.

* Willingness to work outside the job description to assist as needed in other areas of the hotel.