Front Desk Agent - Sonnenalp Properties : Job Details

**Front Desk Agent**

**Location:** Vail, CO

The Sonnenalp Hotel is looking for a Full-time Year Round Front Desk Agent with the desired start date of April 11th, 2021.

**Wage:** $16.00/hour

**Typical Schedule:** Day and Night shifts, weekends and holidays required

**Primary Purpose of Position**

A Front Desk Agent Level I is to greet, register, check out, and assist guests efficiently, courteously, and professionally in all Front Office related functions. To maintain the highest standard of service and hospitality at all times.

**Essential Duties and Responsibilities**

* Possess a thorough knowledge of check-in and check-out of guests. To be completely familiar with all front desk computer operations and procedures for arrivals and departures.

* Thorough knowledge and proper use of all front desk Leading Hotels of the World (LHW) standards.

* Responsible for all PBX switchboard operations in the absence of a full time PBX operator. Taking messages for guests and staff members; these must be complete and accurate. Use of proper and professional telephone etiquette.

* Responsible for own cash drawer. Report any discrepancies to Front Office Management.

* Know and adhere all Front Office standard operating procedures.

* Have knowledge of room rates, packages and discounts available.

* Keep housekeeping informed of early departures, late check-outs and special requests that guests may have.

* Keep the supervisors on duty informed of any concerns with regard to the hotel and front desk.

* Understand guest and group billing and reading a folio. Know how to properly correct all errors.

* Know how to handle walk-ins, stay overs and room changes.

* Know all safety and emergency procedures.

* Know room and rate policies. Know how to adjust packages rates for fewer or additional night stay.

* To be able to handle group arrival based on information provided in the group resume.

* Complete the bucket and credit check procedure.

* Greet guests on a personal basis whenever possible, maintain a professional and friendly manner on a consistent basis.

* Ensure HotSos is being used in the appropriate manner to keep Managers and other departments informed.

* Ensure there are no check-outs with balances due.

* Any other task either written or verbally defined by the Front Desk Manager.

**Education/Experience**

* Minimum of 1 year Customer Service experience.

* Experience with HMS or similar Lodging Software preferred.

* Strong organizational skills

**Recommended Skills and Qualifications**

* Efficient with computers, Microsoft Office, and web based systems.

* Excellent communication, interpersonal and multi-tasking skills.

* Ability to work under pressure and use good judgment.

* Friendly, warm and enthusiastic personality.

**Essential Physical Requirements**

* Ability to work a flexible schedule

* Ability to stand and walk for full length of the shift, up to 12 hours at one time

* Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting

* Routinely handles objects weighing up to 15 lbs and on occasion may be expected to lift objects weighing up to 50 lbs

**Benefits**

* Medical, Dental, Vision Insurance

* Resort Discounts

* Holiday Pay, Paid Time Off and Sick Pay

* 401(k) Retirement Plan & Roth 401(k)

* Voluntary Life Insurance

* Short Term & Long Term Disability

* Employee Assistance Program

* Parking Credit or Discounted Bus Passes