Front Desk Agent - The Standard Hotels : Job Details

Our Story

The simple premise behind The Standard is that it is anything but. Founded in 1999, the goals of Every Standard are to up the aesthetic stakes and defy convention while attending to every detail, embracing our local communities, providing a welcoming and inclusive environment for our teams, and, of course, delivering a smashing good time for our guests.

The Standard's unique sensibility and voice combine with careful consideration of design and service to deliver experiences that define neighborhoods and create destinations renowned globally.

We believe in hospitality fueled by culture. As we take The Standard to new markets around the world, we retain and enhance our mission of creating hotels layered with personalities, collaborators, and amusements from culinary and nightlife to retail and wellness that surprise and delight our guests.

The Standard, High Line

Rising above a former elevated train line that has become downtown's favorite public park, The Standard, High Line is in New York City's Meatpacking District. Every one of the 338 hotel rooms features a full wall of floor-to-ceiling windows with sweeping views of Manhattan and/or the mighty Hudson River. The hotel's inviting and scintillating public spaces include a bustling German beer garden at ground level, the rooftop discothque Le Bain, the legendary Top of The Standard, and an outdoor public plaza with rotating art installations and activations. A neighborhood staple, The Standard Grill is classic New York blending traditional steakhouse with New American cuisine.

Mission Statement

Our mission is to create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests, who chose to call The Standard home.

#StandardFamily

Job Overview

This role is responsible for welcoming guests to the hotel and for handling guest check-ins, check-outs and process all payments according to established procedures.

Duties and Responsibilities

* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

* Communicates room statuses with housekeeping to coordinate timely check-ins and check-outs. Informs housekeeping of early arrivals and rush rooms.

* Communicates with bellmen to deliver luggage or other items to guest rooms. Informs bellmen of guest requests.

* Coordinates transportation to and from the airport.

* Reviews log book and comments/complaints book at beginning of shift. Adds any important information to books throughout shift.

* Reviews all planned arrivals and departures in Opera and notes estimated times.

* Coordinates any room changes or moves.

* Informs guests of any visitors.

* Possibly provide guest with recommendations for dining, shopping, and for any other requests. Has a thorough and extensive knowledge of the area. Provides guests with directions.

* Possibly, confirms lunch or dinner reservations with any of the internal and external restaurants for guests.

* Ensures that supplies in amenity drawer are stocked and organized.

* Ensures that lighting in lobby is appropriate.

* Takes reservations when reservations department is not available or reservation requested in person.

* Maintains a cashier bank. Prints ledger and closes cashier at end of shift.

* Assists with luggage storage when bellman are busy.

* Possibly assist with delivering or receiving guest packages.

* Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

* May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes.

* Communicates important information with the previous and next shift.

* Promote team work and quality service through daily communications and coordination with other departments.

* Maintains a courteous and professional manner at all times.

* Has thorough knowledge of hotel property and services.

* Ensures privacy and confidentiality for all hotel guests.

Skills and Qualifications

* Physical:

* Frequently standing up behind the desk and front office areas

* Carrying or lifting items weighing up to 50 pounds

* Handling various objects

* Use a keyboard to operate various property management and reservations systems, etc.

* Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled

* Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations

* Guest-service oriented

* Strong interpersonal and communication skills

* Ability to problem solve and think on your feet

Desirable:

* Multi-lingual

* Prior work experience in a related area

* College degree or currently studying hospitality, business, management

Compensation and Benefits

Pay Rate $24.61

Excellent and Affordable Health care coverage

Life Insurance, Disability Insurance, Pet Insurance

401k with Company match

160 hours of PTO / year and Company recognized holidays

Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace

Employee Meals, Employee Referral Program, Commuter Discounts

Regular fun staff events and celebrations!!!

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends, and holidays.

Standard High Line Employer, LLC (the Company ) is an Equal Opportunity Employer.