Front Desk Agent - The Park on Main : Job Details

The Park on Main Hotel in beautiful Highlands, NC is seeking a Full-time Front Desk Agent to provide personalized, courteous, and prompt service to ensure a pleasant stay for the guests while following all standard operating procedures.

Primary Responsibilities:

• Efficient and timely execution of the shift checklists.
• Set up and tear down of continental breakfast.
• Serves as a primary point of contact for guests to provide services such as check in, check out, assistance making reservations, room issues or requests, or any other task requested by the guest.
• Follows proper billing and cash handling procedures.
• Displays high level competency in the property management systems.
• Interacts with guests in a manner that is professional, ethical, and customer service driven.
• Follows the proper work environment procedures regarding harassment, grievances, and substance abuse as outlined in the Columbus Hospitality handbook.
• Provides professional and thorough communication (via email, property management system or verbal) to ensure guest satisfaction.
• Interacts with guests in a manner that is professional, ethical, and customer service driven.
• Provides excellent concierge services to guests by having a high level of knowledge of dining and recreational opportunities in the surrounding areas.
• Answer all phones in a professional and courteous manner.
• Any other task deemed necessary by the management team.

Our attractive compensation package starts $16.00 hourly wage, medical, dental, vision, life, 401k with match, and more!

Required Skills

• Qualified candidates should be professional in appearance.
• Possess above average communication skills.
• Have a strong work ethic.
• Exceptional customer service skills.

Required Experience

• Customer service experience required.

The Park on Main Hotel is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE.

All applicants will be required to submit to a background check prior to employment.