Front Desk Agent - Greenwich Hospitality Group, LLC : Job Details

Job DetailsLevel Entry Job Location Greenwich Hospitality Corp - Greenwich, CT Remote Type N/A Position Type Full Time Education Level Undisclosed Salary Range Undisclosed Travel Percentage Undisclosed Job Shift Any Job Category Hospitality - Hotel Description RESPONSIBILITES: 1. Welcome guests on their arrival to the hotel, wish them well on their departure 2. Ensure guest satisfaction is delivered on a consistent basis 3. Process guest check in and guest check out according to established Standards & Procedures 4. Ensure guest requests are properly followed up 5. Adhere to established hotel credit and cashiering policies 6. Responsible for the cash bank issued 7. Report to management guest comments via Front Office logbook 8. Be able to complete any incoming Reservation or inquiry 9. Maintain constant communication through logbook 10. Be familiar with Restaurant, Room Service and Bar hours and menus 11. Handle all guest complaints according to established procedures 12. Balance all cashiering work at the end of the shift. Reporting any shortage or overage immediately to the attention of the Guest Service- Shift Leader 13. Be familiar with all room types and rate structure of DELAMAR 14. Review daily, the function sheets and Front Office memos to keep abreast of hotel information Qualifications Highschool diploma/GED Required Knowedge in Opera PMS system preferred Must have previous hotel/hospitality experience Must be able to work weekends/holidays Must have great customer service skills