Front Desk Agent - Pyramid Global Hospitality : Job Details

Property

To oversee the guest stay from arrival to departure assist guests with any needs or questions that arise during check-in and checkout.

* Welcomes guests, solves minor issues, and ensures guests have a great stay.

* Knowledge of basic computer skills, including Outlook, Word and Excel.

* Registers guests in and out Verizon's Learning and Development center. Establishes and secures proper guest credit. Handles any billing questions and inquiries with group and transient guests.

* Solves guest-related problems within scope of authority.

* Enters requests into Primary Management system.

* Keeps and maintains all Front Desk logs.

* Generates reports for Front Desk, Engineering, and Housekeeping.

* Performs all accounting duties including posting charges, account settlements, and shift closing.

* Answers phones and relays messages to guests as well as other conference center associates.

* Brings mail, packages, and messages to guests as needed.

* Completes a daily shift audit and balances all account settlements, charges, etc. to the property management system.

* Handles all cash transactions and maintains a personal bank.

Qualifications

* This position requires a minimum six months job-related experience.