Front Desk Agent - Parker Palm Springs : Job Details

Front Desk Agent

Parker Palm Springs

Job Location : Palm Springs,CA, USA

Posted on : 2024-11-21T08:55:35Z

Job Description :
Job Scope:
  • Represents the hotel to the guest throughout all stages of the guest's stay. Escort guests to their room verifying reservations, addresses and credit information. Other duties as required.
Job Functions:Guest Related Tasks
  • Liaison between hotel and the guest.
  • Thorough knowledge of facilities and services available to guest.
  • Greets guest upon arrival.
  • Escorts guest to their room.
  • Processes guest check-ins and checkouts.
  • Uses proper telephone etiquette.
  • Assist concierge in providing guest with information regarding hotel facilities and local attractions.
  • Records the necessary registration and credit card information, verifying rate and departure information.
  • Understands room status.
    • Communications Related Tasks
  • Knowledge of room locations, types of rooms available, and room rates.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of late checkouts, early check-ins and special requests.
  • Be able to handle guest disputes, and requests concerning room types and other room related issues.
  • Knowledge of cancellation policy.
  • Knowledge of Pet Policy
  • Knowledge of No-show policy.
    • Qualifications:Essential:
    • Service Orientation-ability to respond to guest concerns/satisfaction
    • Problem Solving-ability to think logically and create solutions
    • Self Efficacy-ability to demonstrate confidence independence and self direction
    • Excellent Verbal communication skills
    • Ability to multi-task
    • Able to stand for extended periods
    Hourly rate for this position is $18.00 per hour.
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