Front Desk Agent - Caesars Entertainment Corporation : Job Details

ESSENTIAL JOB FUNCTIONS:

Process check-in and check-out transactions for guests

Greet guests in the lobby and help with line management and crowd control

Assist guests with their self-check in and check out needs at kiosk stations

Manage hotel room inventory

Handle end of the day bookkeeping, auditing and account reconciliation

Assist guests with questions about the city and property

Assist guests with booking dinner, show, etc when necessary

Assists with guest service recovery when possible

Answer guest and team member phone or radio calls

Maintains and Upbeat and Positive attitude at all times

Responsible for being apprised of current events in hotel to assist guests

Acts as a liaison on behalf of the guest to expedite guest requests

Maintains a professional and courteous attitude towards all guests (internal and external)

Anticipating guests needs and guest expectations

Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.

QUALIFICATIONS:

Strong Interpersonal and communication skills.

Proficient in a second language would be beneficial.

Self-starter with strong problem solving ability

One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player

Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke

Close knit environment, with constant co-worker involvement

Must be able to complete several tasks at once with accuracy

Must be able to stand and walk for entire shift (an average 8 hour shift) while moving from kiosk to kiosk as needed to assist guests.

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

EDUCATION/EXPERIENCE:

HS diploma or GED.

One or more years of appropriate experience; or equivalent combination of education and experience.

Must be at least 21 years of age.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

May be subject to smoking environment and moderate noise.

Fast paced, high volume environment involving constant

Must be able to stoop, reach and bend as necessary.

Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.