Front Desk Agent - GREAT WOLF LODGE : Job Details

Welcomes guests by greeting, answering questions, responding to requests. Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys. Establishes credit by verifying credit cards or obtaining cash. Directs guests to room by showing location on resort map. Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc. Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel. Maintains records by entering room and guest account data. Collects revenue by entering services and charges, computing bills, obtaining payment. Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements. Secures guest's valuables by processing lost and found to the housekeeping department...Front Desk, Agent, Hotel, Skills