Front Desk Agent - Sonesta International Hotels Corporation : Job Details

The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Front Office Manager. The FDA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The FDA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description. DUTIES AND RESPONSIBILITIES:Key Job Functions. Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing depo...Front Desk, Agent, Reservations, Office Manager, Hotel