Front Desk Agent - Westgate Resorts & Spa : Job Details

As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. As a Front Desk Agent, you will:Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell Staff. Date stamp, sort, and rack incoming mail and message. Transmit and receive telephone messages. Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions. Keep records of room availability and guests' accounts. Compute bills, collect payments, and make changes for guests. Make and confirm reservations. Post charges, such as room, food, liquor, or telephone, to the ledger. Make restaurant, transportation, or entertainment reservations and arrange tours. Nightly bucket checks. Able to listen and find solutions to guests problem. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These va...Front Desk, Agent, Reservations, Hotel