Front Desk Agent - Omni Hotels & Resorts : Job Details

Omni Hotels & Resorts is seeking Front Desk Agent at the Omni San Diego Hotel! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Front Desk Agents are responsible for providing a welcoming arrival and depature experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Responsibilities Preparation of daily reports and distribution as directed. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Conduct back up procedures for Epitome and drop tape nightly. Handling Express checkouts ensuring their completion. Completion of third shift Night Audit checklist. Balancing of daily postings and revenue. Ensure adequate communication the following morning to all necessary departments by communicating through Wrap-Up emails. Understanding of all front office standards and assist in solving deficiencies. Pr...Agent, Front Desk, Hotel, Omni, Customer Experience, PBX Operator