Front Desk Agent - Pyramid Global Hospitality : Job Details

The Front Desk Agent provides a friendly, efficient registration and excellent guest experiences. What You'll Do: Greet and welcome guests upon arrival, creating a positive first impression. Handle check-ins and check-outs efficiently, ensuring guest satisfaction, special requests are noted and fulfilled and accurate information is received. Manage reservations, answer guest inquiries, and address complaints promptly. Interact with resort staff in a professional manner, assisting in other departments as necessary. One Team. Maintain a clean and organized front desk area. Provide accurate information about the hotel, rooms, rates, and amenities. Process payments and manage cash transactions accurately. Follow set procedures on posting, charges, cash, and refunds. Coordinate with housekeeping and maintenance to ensure smooth operations. Be knowledgeable of all emergency procedures and Resort policies. Promote teamwork as one team throughout the resort, and contribute to a friendly, safe ...Front Desk, Agent, Office Manager, Hotel