Front Desk Agent - Westgate Resorts & Spa : Job Details

As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:As a Front Desk Agent, you will:Greet guests warmly upon arrival, facilitating smooth check-in procedures. Efficiently register guests, ensuring accurate information and assigning suitable rooms. Issue room keys and provide necessary instructions to the guest. Manage telephone communications by transmitting and receiving messages professionally. Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance. Maintain up-to-date records of room availability and guest accounts for efficient management. Handle billing proced...Front Desk, Agent, Customer Service, Reservations, Hotel