Front Desk Agent - Edgewater Beach Hotel : Job Details

We are seeking highly organized and charismatic individuals to join our Front Desk team at Edgewater Beach Hotel, a luxurious all-suite beachfront resort nestled along seven miles of stunning Gulf Coast beach in Naples, FL. As the first point of contact for our guests, our Front Desk Agents play a crucial role in creating lasting impressions, ensuring every interaction is warm, personalized, and reflective of our boutique hotel's exceptional service standards.About Us: Edgewater Beach Hotel is renowned for its elegant suites, beautiful views of the gulf, and a commitment to providing an unforgettable guest experience. Our staff is celebrated for their friendly and attentive service, making every guest feel like family. We pride ourselves on being a workplace where team members are valued as our most important resource.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

$17.00/ hour

Responsibilities:

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications:

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.