Front Desk Agent - Best Western Mansfield Ohio : Job Details

Benefits:

Employee discounts

Free uniforms

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional professional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. Laundry and Lobby/ Public area cleaning must done on each shifts. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor and maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Laundry

Lobby/ Public Areas Cleanliness

Breakfast Set-up

Ensure compliance with health and quality standards

3 shifts Available.

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds

must able to clean and fold laundry.

on time - reliable