Front Desk Agent - Sawmill Creek Resort - CEDAR POINT : Job Details

$16.00/hour

Ages 18+

At Cedar Point, work is FUN! Working as a Front Desk Agent means you will provide exceptional service to all guests staying at Sawmill Creek. You'll also…

• Contribute to an amazing guest experience at Sawmill Creek.
• Greet every guest with a positive attitude and smile, assist guests with check-in and check-out, collect payments, sell tickets to Cedar Point and various other add-ons, answer questions in person and over the phone.
• Learn and utilize the hotel Property Management System.

• Ability to maintain guest information, including credit card information, in a secure and confidential manner.
• Ability to check guests into and out of the hotel, sell tickets, and answer guest questions.
• Ability to solve guest related concerns in a positive and professional manner.Maintain open communication with other shifts and the Front Office Manager.
• Provide guest service according to Cedar Fair standards when serving the guest or working with subordinates.
• Maintain cleanliness and safety in assigned work area and perform all duties in compliance with Cedar Fair Safety Guidelines.
• Meet Cedar Fair's attendance requirements.Other duties may be assigned.

• Charismatic attitude
• Ability to learn and use the hotel Property Management System (Opera)
• Ability to work days, nights, weekends, and holidays to meet business needs
• Ability to stand for long periods of time
• Ability to pass a mandatory (or random) drug test, per Comany Policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older