FRONT DESK AGENTS - Comanche Nation Casinos : Job Details

SCOPE OF POSITION:

The Front Desk Agent is responsible for the checking in and out of each hotel guest and night auditing. All decisions should be made in accordance with Comanche Nation Entertainment's Mission Statement, objectives of the organization, and established policies, procedures, and controls. Front Desk Agent's performance is necessary for the hotel and the casino to reach their full potential in providing a superior experience for the hotel and its guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following are major duties and are not intended to be all-inclusive or restrictive.

* Answers phones and personal inquiries; registers guests; and accepts payments; prepares check-out reports for guests planning to leave the next day; prepares reports for Management's use each morning.

* Audits daily guest ledger to verify and balance entries and investigates and corrects discrepancies.

* Prepares books for each day's financial transactions and creates daily reports, and ensures the correct starting cash amount at the front desk for the morning.

* Updates occupied status of rooms as guests come and go.

* Fulfills requests from guests and handles all complaints in a timely manner and with courtesy.

* Resolve guests' complaints during the night and work on solutions for the next day.

* The Front Desk Agent will obtain their bank for the day from the casino's Main Bank.

* Performs other duties as assigned.

WORK ENVIRONMENT:

The Front Desk Agent works in a hotel and office setting. The Front Desk Agent regularly engages in conversations with clients and regularly is required to remain in a stationary position 50 percent of the time. Work is performed throughout all areas of the facility where the noise level varies from quiet to loud, depending upon the business. The Front Desk Agent must be able to work evenings, weekends, and holidays in a smoke-filled environment. The workplace is also under constant surveillance both inside and outside the facility.

The Front Desk Agent may be exposed to risks associated with resolving contentious issues with guests or staff members.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

ACKNOWLEDGMENTS:

I have read this position description and certify that I can perform the duties and responsibilities, with or without an accommodation, and understand and accept the physical and environmental demands.

Qualifications

EDUCATION AND/or EXPERIENCE:

A high school diploma or equivalency is required.

The successful candidate should have experience that consisted of responding to multiple task interruptions while still providing service to internal and external guests in a professional and courteous manner. Further, experience should consist of communicating with clear speech and good listening skills over the telephone while remaining calm in hectic situations. Proficiency in spreadsheet and word processing software is required.

Knowledge of and experience in casino/hotel guest demographic data management or demonstrated knowledge of demographics in the hotel guest market is a preferred experience. The qualified candidate must be at least 18 years of age.