Front Desk Associate - Block Party Hotels (Atlantic Oceanside/Beach House Dewey) - THE BERNSTEIN COMPANIES : Job Details

Block Party Hotels, located in the heart of vibrant Dewey Beach, is just steps from the Atlantic Ocean and close to all the fantastic restaurants, bars, and attractions in Dewey Beach and nearby Rehoboth Beach. Known for our motto, To Each Their Beach, we offer two prime properties that deliver unforgettable experiences on the same stunning shore. Our collection of signature hotels blends local charm, sunny service, and modern amenities to create moments our guests will treasure. Join us this 2025 season! Currently, Block Party Hotels is seeking Front Desk Associates that will play a crucial role in creating a positive and memorable experience for guests, contributing to the overall success of the hotel's operations and reputation. They are the first point of contact for guests, providing a welcoming and efficient experience throughout their stay. This role requires exceptional customer service skills, attention to detail, and the ability to handle various tasks simultaneously while maintaining a positive attitude. This is your opportunity to join TBC Hotels , a forward-thinking, innovative hospitality company, and take your career to the next level. Don't miss your chance to be part of an exciting, dynamic team in one of Delaware's most iconic beach destinations. Requirements

• Greet guests warmly and ensure a smooth check-in process.
• Verify guest information and process reservations accurately.
• Collect necessary payments and issue receipts during check-out.
• Address guest inquiries and provide information about hotel amenities, policies, and local attractions.
• Handle room reservations, modifications, and cancellations effectively.
• Collaborate with housekeeping to manage room inventory and ensure timely availability.
• Provide excellent customer service by promptly responding to guest inquiries, concerns, and requests.
• Assist guests with luggage, transportation arrangements, and other needs.
• Resolve guest complaints or issues professionally and promptly, ensuring guest satisfaction.
• Communicate effectively with other hotel departments to ensure smooth operations.
• Relay messages, package deliveries, and special requests to appropriate personnel.
• Collaborate with colleagues to ensure a seamless guest experience.
• Assist with preparing and distributing daily reports, including room occupancy and revenue summaries.
• Handle cash, credit card transactions, and other forms of payment accurately.
• Reconcile cash drawer at the beginning and end of each shift, following established procedures.
• Follow security protocols to ensure the safety of guests and hotel property.
• Monitor and control access to the hotel premises, adhering to security policies.
• Promote hotel services, amenities, and special offers to guests.
• Upsell room upgrades, dining options, and other hotel services to enhance the guest experience.

Required Skills/Abilities:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to handle challenging situations with composure.
• Customer-focused attitude and a commitment to providing exceptional service.
• Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests.
• Effective verbal communication skills to interact with guests and team members professionally.
• Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
• Reliable and punctual.

Education and Experience:

• Experience in hospitality/hotel environment, a plus.
• Previous experience in customer service or front desk operations is preferred.
• High School graduate or G.E.D. equivalent required.
• Read, write, and speak English fluently.
• Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
• The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously.
• Proficiency in using computer systems and software, including property management systems (PMS) and Microsoft Office Suite.

WHO WE ARE TBC Hotels has a history of building long-lasting and meaningful relationships with associates, guests, partners and the community. The core values of TBC Hotels include not only relationships, but also integrity, legacy, entrepreneurial spirit and hospitality. Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about our actions are critical to who we are and how we operate.