Front Desk Associate - Redeemer East Side : Job Details

Job title: Front Desk Associate FLSA Status: Hourly, Non-Exempt Job Band: 4 Department: Operations Reports to: Director, Building Operations and Events Work Schedule and Hours: Part-time, 20 hours per week, Monday through Friday from 7:00 AM to 11:00 AM, with the

potential for additional daytime or weekend hours, based on operational needs.

Salary range: $21/hr - $23.50/hr

Your purpose starts here! By joining Redeemer East Side, you'll help build a great city; bringing personal conversion, community formation, social justice, and cultural renewal to New York City and, through it, the world. We are FOR NYC; creating space for our community, where people's questions are valued, and where our neighbors are known, loved, and cared for.

Position Summary Redeemer East Side is seeking someone who thrives in the early hours and is friendly and punctual, to serve as the first point of contact for staff, visitors, and event clients at our E91st Street building. This role is essential in ensuring smooth morning operations and providing a welcoming and professional presence at the front desk. This role is essential in ensuring smooth morning operations and requires a dependable candidate who is ready to start the day promptly. The ideal candidate will be adaptable, proactive, and able to handle administrative, security, and guest service responsibilities with ease. This role requires strong organizational skills and the ability to interact professionally with a wide range of guests, vendors, and staff.

Key Responsibilities Reception and Guest Services

Greet all guests and visitors in a warm, professional, and friendly manner, setting a positive tone for the day.

Ensure timely arrival and readiness to open the building each morning.

Provide dependable and reliable coverage during scheduled shifts.

Direct guests to their destinations and answer questions about the facility and scheduled events.

Answer and manage phone calls, including screening and forwarding calls appropriately.

Assist with setting up digital signage and flight boards for morning events and classes.

Manage communications via walkie-talkies with on-site staff.

Oversee morning check-ins for staff and guests, ensuring proper identification and clearance as well as an efficient and welcoming experience.

Security and Access Management

Collaborate with the building operations team to maintain a secure environment, including monitoring entry points and upholding safety protocols.

Report any security incidents or guest feedback to the appropriate management staff.

Maintain a detailed understanding of the facility layout, policies, and security procedures to assist visitors effectively.

Administrative Support

Receive, sort, and distribute morning deliveries and mail.

Respond to emails and initial event space rental inquiries.

Maintain and update front desk documents, including instruction manuals, contact lists, and policy documents.

Ensure that lobby materials (brochures, information cards, etc.) are stocked and organized.

Provide assistance during morning events, as needed.

Competencies Required

Demonstrates high integrity and professionalism.

Teachable and eager to learn new processes in a dynamic environment.

Adaptable and flexible to meet evolving needs.

Takes responsibility and ownership of assigned tasks.

Self-motivated and driven to complete tasks efficiently.

Qualifications

High school diploma or GED required.

At least two years of experience in customer service, hospitality, office assistance, or a related field.

Excellent interpersonal and communication skills, with a commitment to hospitality and professionalism.

Ability to prioritize and manage multiple responsibilities effectively.

Proficient computer skills, including MacOS, Google Workspace, Slack, and Asana.

Ability to lift, pull, and push up to 30 pounds as needed.

Must be organized, detail-oriented, and able to multitask.

Ability to remain calm and professional in high-stress situations.

Commitment to delivering high-quality customer service and creating a fantastic first impression for visitors.

Preferred skills

CPR, First Aid, and Mental Health First Aid certifications are a plus.

Familiarity with the Upper East Side of Manhattan is a plus.

Spanish proficiency, or knowledge of other languages, is a plus.

Whether you are seeking to pursue your purpose, spend more time with your family, invest time in your education, or enjoy your hobbies, a part-time job with Redeemer allows you time to explore all of that, and more, while earning a competitive wage and being part of an organization that is building a great city!

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill set; experience and training; licensure, certifications, and ordination; and other organizational needs.