Job Location : Tarrytown,NY, USA
** Front Desk Clerk**
**Job Category****:** Hospitality **Requisition Number****:** FRONT002053 Showing 1 location **Job Details**
**Description**
**US: The Courtyard by Marriott Lyndhurst Meadowlands, managed by Moody National Management LP, is looking for Front Desk Clerks to join our team.**
**ull-time associates we offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.**
**Dont ignore this opportunity. Apply Now!**
**Essential Functions:**
Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
Accurately complete any logs/reports as specified by management.
Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
Other duties as assigned.
**Job Specifications:**
Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
Excellent interpersonal, written/verbal communication and telephone etiquette skills.
Intermediate proficiency with Front Desk computer systems
Excellent command of the English language; second language proficiency desirable.
Excellent time management skills and ability to multi-task and prioritize work
Excellent written and verbal communication skills
Exceptional problem solving skills
Ability to maintain customer focus
Excellent organizational and planning skills
Ability to work well in a team environment
Ability to follow corporate standards and procedures
**Experience and Education:**
High School education or equivalent work experience.
1+ years of experience as a Front Desk Clerk or other customer service position.
Minimum training required per year as assigned by the company
Any additional training required by manager
**Work Environment:**
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is a full-time position. Overtime may be required occasionally.
Work days and work hours may vary.
This position works indoors.
**Skills**
**Required**
**Verbal Communication** *Expert* **Teamwork** *Some Knowledge* **Computer Systems** *Intermediate* **Problem Solving** *Intermediate* **Customer Service** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**
**Preferred**
High School Diploma / GED or better.
**Experience**