Front Desk Clerk - Marcus Corporation : Job Details

The Hilton Madison Monona Terrace is in search of an energetic, outgoing individual to join our Front Desk team as a Front Desk Agent!Do not wait to apply after reading this description a high application volume is expected for this opportunity.This position will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay.ESSENTIAL FUNCTIONS:* Check guests in and out of room.* Able to provide accurate and appropriate information to guests and customers.* Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests needs.* Responds to guest requests and handle guest issues or reports complaints to management.* Remain calm and alert, especially during emergency and/or heavy hotel activity.* Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.* Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.* Answer guest questions regarding area or hotel, outlet information and services.* Greet and welcome guest as they arrive to the hotel.* Assist with luggage storage as necessary.* Cash handling accuracy including responsibility for House Bank.* Perform other duties as assigned.POSITION REQUIREMENTS:* Ability to stand and move throughout the front office and continuously perform essential job functions.* Ability to read, listen, and communicate effectively in English, both verbally and in writing.* Ability to access and accurately input information using a moderately complex computer system.* Hearing and visual ability to observe and detect signs of emergency situations.* High school diploma or equivalent required.BENEFITS:* Medical, dental, vision and life insurance offered for eligible full time associates following 90 days of employment* 401K available for eligible associates following 90 days of employment* Paid vacation time for eligible associates following 1 year of employment* Free meal per shift* Free employee parking* Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts* Discounted movie tickets* Ability to transfer within the company* Hilton branded training* We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation* We are an equal opportunity, affirmative action and drug free work place* This employer participates in E-VerifyAdditional Information* Hourly/Yearly Wage: $16.00