Front Desk Clerk - Penn National Gaming - Penn Entertainment : Job Details

Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino. Adhere to established department and property policies and procedures regarding guest service standards. Must be willing to cross-train in other departments of Hotel Operations as instructed by management. This is a uniformed position, which requires that team member's are in compliance with uniformed appearance standards while on duty. Greet, register, and assign rooms to guests. Date-stamp, sort, and rack incoming mail and messages. Answer inquiries pertaining to hotel services, shopping, dining, and travel directions. Keep record of room availability and guest's accounts, manually or by computer. Compute bill, collect payment, and make change for guests. May post charges to guest's bill. Make and confirm room reservations for guests. Assist in the group sales efforts as specified by PBX Supervisor or Front Desk Supervisor. Complete all necessary reports as assigned by your supervi...Front Desk, Clerk, Reservations, Retail, Computer, Supervisor