Front Desk Clerk (The Inn at Turning Stone) - Oneida Nation Enterprises : Job Details

Starting Pay Rate: $17/hr. Sunrise Shift Available As a Front Desk Clerk at the Inn at Turning Stone, you'll warmly welcome guests, ensuring a smooth check-in and check-out experience. You'll manage reservations, handle transactions with care, and provide helpful answers to guest inquiries. Your role includes sharing knowledge about our property and local attractions, assisting with gaming activities, and maintaining a tidy and welcoming front desk area. With your friendly approach and attention to detail, you'll help create a memorable stay for each guest. What we value:

• Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What you will do as a Front Desk Clerk:

• Ensures all procedures are followed when checking guests into and out of the Inn.
• Maintains thorough knowledge of Inn reservation system. Processes guest transactions with minimal error.
• Promptly answers telephone calls to the Inn Front Desk and conducts reservations accordingly.
• Effectively answers any guest questions and consistently directs guests to proper areas for answers.
• Ensures guests always receive the correct key upon check-in and that all keys given are accounted for upon check out.

To be successful as a Front Desk Clerk, you'll need:

• A high school diploma or G.E.D.
• To have experience in a guest contact position.
• Prior hotel and cashiering experience.
• To be able to type 40 wpm.
• Excellent communication and computer skills required.
• The ability to obtain Class II Gaming License.

Who We Are: We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures. Why You Will Appreciate Us: At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center. With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team! #LI-DNI