Front Desk Concierge - The Aspenwood Company - Village of Tanglewood : Job Details

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have an exciting opportunity for a full-time Concierge/Front Desk who is professional, friendly, and dedicated to making a positive first impression. If you're ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we'd love to have you on our team! Apply today and help us create an exceptional experience for our residents and guests.Benefits Include: 401K with a 4% safe harbor matchPerks at Work- Discounted pricing on purchasesHoliday Pay including a Floating HolidayGenerous PTO that rolls over year over yearEmployee Assistance ProgramPaycheck AdvancesHealthcare optionsFinancial Hardship ProgramsCompassionate LeavePTO Cashout OptionLocation: The Village of Tanglewood, a luxury Independent Living senior community Pay Rate: $15.00/hr.Full Time: Monday - Friday | 7:00 a.m. - 3:00 p.m. Availability: Must be available to work weekends and holidaysESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community's emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

MINIMUM REQUIREMENTS

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver's License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

EOE/M/F/D/V