Front Desk Coordinator II - Smile Doctors : Job Details

Looking for a career that makes you smile?Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.We're seeking a Front Desk Coordinator II to join our growing team.How you'll make us better:Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties.* Welcomes visitors to the practice and provides information about clinic features* Answers, screens, and routes incoming calls and takes messages as needed* Checks-in and collects general information from patients on their first visit* Notifies clinicians of patient arrival and readiness* Makes appointments for returning patients as necessary* Prints/reprints appointment reminders and school/work excuses* Verifies insurance information, investigates any issues, and works towards a resolution* Makes changes to the patient schedule as necessary* Presents contracts to patients, coordinates payment arrangements and/or account resolution.* Receives, stores, and delivers shipments and mail.* Takes payments and posts to account. Updates charts and patient information.* Drives internal marketing initiatives and fosters participation from everyone.* Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment.* Communicates office supply requirements to the Practice Director for monthly supply orderYour special skills:We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in:* Ability to establish and maintain good working relationships with patients and coworkers* Ability to communicate effectively verbally and in writing.* Ability to listen and understand information verbally and in writingPrerequisites for success:* High School Diploma or equivalent required* Six (6) months as a Smile Doctors Front Desk Coordinator I* Bilingual a plus, but not requiredThe Perks:In exchange for the dynamic contribution you'll bring to our team, we offer:* Competitive salary* Medical, dental, vision and life insurance* Short and long-term disability coverage* 401(k) plan* 2 weeks paid time off in your first year + paid holidays* Discounts on braces and clear aligners for you and your family membersWhy Smile Doctors?As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals who can join us in changing the way the world smiles.IND123