Front Desk Coordinator - Marshall & Sterling : Job Details

The Front Desk Coordinator will answer phone calls and greet visitors professionally with a positive, polite manner and direct to the correct recipients.

• Answer incoming calls within three rings and direct calls correctly.
• Welcome and greet all visitors to the agency and supply parking pass, direct them appropriately based on their request.
• Professionally take messages and deliver them on a timely basis.
• Receive and distribute all incoming fax messages via email
• Properly train staff who will be the relief receptionist.
• Speak clearly on the phone with a polite demeanor.
• When a caller asks to hold, check back with caller to see if they would like to continue to hold, leave a message or see if someone else can assist them.
• Perform general office duties as needed.
• Book conference rooms as needed for each floor.
• Handle all incoming and outgoing mail.
• Order all postage supplies.
• Build and maintain a favorable and professional work relationship with other staff members.
• Communicate with Supervisor/Manager any issues to ensure excellent customer service.
• Adhere to established employee manual policies and guidelines.
• Adhere to workflow procedures and follow guidelines to reduce the risk of E&O claims.
• Promptly report all E&O claims and potential E&O claims.
• Maintain confidentiality in all aspects of client, staff and agency information.
• Perform other duties and projects as assigned.

• College degree preferred, high school diploma or equivalent required.
• Experience and knowledge of Microsoft Office programs.
• Experience with AMS360 a plus.

Salary Range is $37,500 - $42,500.

The salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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