Front Desk Coordinator - Exceptional Wellness Counseling : Job Details

Are you a friendly, go-getter who is good with people? We are a reputable mental health group practice who is looking to hire a full time front desk coordinator. We are looking for someone who is experienced and reliable, has solid professionalism and wants to be a part of a flourishing team! If you are looking for a secure and rewarding position in a team-oriented, fast-paced environment, Exceptional Wellness Counseling is for you!In this role you will:

• Assess a large volume of phone calls and requests, both clinical and non-clinical in nature while providing superior customer service and maintaining a one call resolution standard.
• Schedule appointments, handle rescheduling and cancellations.
• Participate in team planning meetings
• Provide friendly Customer Service
• Enter new client data
• Handle complex or confidential situations
• Handle client concerns

Requirements:

• Professional and friendly presentation
• Proficiency in English
• Results-driven and patient
• A high degree of attention to detail and trustworthiness
• Ability to prioritize and manage multiple responsibilities
• Accepts training, correction, and feedback well
• Must have experience with professional phone scheduling, must be proficient with phone, email and text correspondence
• Prior experience in an office setting
• Must have knowledge of how insurance carriers work
• Experience or general knowledge of learning disabilities and behavioral issues is a plus.
• Ability to commute to the Manalapan and Shrewsbury office

Job Type: Full-timeSalary: $23 to $25 /hrBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Healthcare setting:

• Outpatient Mental Health

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Manalapan Township, & and Shrewsbury NJ. Reliably commute or planning to relocate before starting work (Required)

Work Location: In person