Front Desk Coordinator - Health Plus Management, LLC : Job Details

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Westchester, NYC, NJ, Upstate NY and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.

Please apply directly on our website:

Responsibilities:

Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care

Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner

Be responsible for obtaining and filing patients' charts, and assisting our patients as needed

Maintain the daily operations of the office by following standard operating procedures and guidelines

Contribute to team effort by smoothly transitioning into daily roles as needed

Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)

Navigate through NextGen to access and provide patient information

Maintain compliance by contacting patients to confirm appointments

Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments

Responsible for the opening and closing procedures of the office as needed

Assist in comforting the patients and maintaining the reception area

Other administrative tasks as needed

Knowledge and Experience

1+ years of relevant medical administrative experience, preferred

Experience with medical insurance/verification is a plus

Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred

Experience with EMR, preferred

Strong computer knowledge and windows program including Microsoft word/excel

Skills and Abilities

Bilingual (English/Spanish) Preferred

Excellent verbal and written communication

Ensuring a great patient experience by delivering outstanding customer service

Exceptional organizational and time-managements skills - the ability to multi-task is a must

Adaptability and flexibility while working in a fast-paced environment

Problem-solving ability and aptitude

Outcome-focused, with an ability to work under pressure

A solution-oriented mindset

A strong sense of urgency and focus in accomplishing tasks

Schedule:

Monday - Friday: 8:00am - 4:30pm

(Schedule is subject to change based on business needs)

Pay Rate: $17/hr

Full-Time/Part-Time

Full-Time

Exempt/Non-Exempt

Non-Exempt

Position Requirements

Education and Training

High School Diploma or equivalent

Benefits

Medical, Dental, Vision, and Disability Insurance, 401k, Paid Time Off & Holidays

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.